Guest Services Rep Full Time DaysEvenings
Guest Services Rep Full Time DaysEvenings
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Salary Not Disclosed
1 Vacancy
Job Description
The Guest Services Rep reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.
- Provides reception and assistance to all visitors vendors and patients of Marianjoy Rehabilitation Hospital and answers screens and direct internal and external phone calls. Provides appropriate communications in emergency situations. Provides infection control screening for all employees visitors vendors and outpatients. All services are performed with the highest level of customer service.
Responsibilities:
- Welcomes outpatients visitors vendors and business partners and directs them to the proper location
- Follows all hospital infection control screening procedures including taking temperatures and asking screening questions
- Supervises and provides guidance to volunteers in assisting visitors vendors and business partners
- Assures that policies and procedures related to visiting hours/visitation and safety are enforced
- Utilizes EPIC electronic medical record to view daily patient/room census Private/Confidential patients and allowed visitors (based on current policy at any given time)
- Provides visitors with wheelchairs escort or general information as needed
- Implements emergency procedures in coordination with safety team communicating with them via 2way radio
- Communicates service needs issues and potential problems via sentact request or 2way radio for urgent matters with security engineering and housekeeping
- Receives floral deliveries and delivers them to proper person
- Delivers other patient items dropped off at front desk
- Processes and delivers patient mail. Mail for discharged patient is returned to sender
- Provides patient room #s to ambulance/medicare drivers as needed
- Utilizes front desk procedures guide to clarify roles and responsibilities
- Provides project support for other departments
- Assures reception areas remain clean neat and organized
Qualifications :
Required:
- High School or Equivalent (GED)
- Computer experience is required.
- 2 or more years of Customer Service experience.
- Ability to interface with a variety of people and provide the highest level of customer service.
Additional Information :
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.
If we offer you a job we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a casebycase basis and follow all state and federal guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
