Customer Success Analyst Portfolio Companies - Rhapsody
Customer Success Analyst Portfolio Companies - Rhapsody
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Job Description
What we have to offer you:
- Meaningful work that positively impacts the lives of millions of people worldwide
- Continuous learning and development opportunities
- An innovative inclusive and fun work environment
Position Summary
The Customer Success Analyst will be tasked providing administrative support to the Account Management and Customer Success Teams. This role is key in providing timely and accurate processing of all sales related activities. This is a pivotal role in ensuring customer satisfaction and support the Account Management Team in achieving revenue objectives.
Job Responsibilities
- Work closely with the sales team to align daily activities and practices to effectively meet assigned business objectives.
- Collaborate with the Accounts Receivable team to support our customers and ensure a positive customer experience
- Partner with Customer Success Managers on processing renewals opportunities and terminations where necessary.
- Work with Professional Services on the processing of Statements of Work.
- Specific activities will be as follows:
- Process requests for quotes of Web Services Batch Processing and Disaster Recovery
- Creation of SalesForce (SF) Opportunities and Amendments in SpringCM
- Process requests for name changes in SalesForce
- Process SOWs with Pro Services by creating the amendment and processing all the way through signature by the customer
- Process Corepoint connection requests
- Process contract changes as requested by the customer via the creation of SF opportunities
- Add users for SF and OneLogin
- Process requests for the Licensing Team
- Processing vendor packets through SpringCM
- Process leads that come from Pardot or Thomas
- Pull contracts and review where required
Candidates are required to work the NA shift (6.30 p.m. 3.30 a.m.) from Monday Friday
Qualifications :
Job Requirements
Education:
- Bachelors Degree or equivalent preferred
Experience:
- 5 years of experience in a Healthcare IT and/or Customer Success Management/Account Management related role in technology.
- Knowledge of the healthcare IT market in the U.S. is preferred.
- Salesforce experience is preferred.
Skills:
- Proven track record of successfully managing transactional accounts renewals and upsell opportunities.
- Highly motivated with a winning attitude thrives in a team environment.
- Proven problem solving and analytical skills to interpret performance and customer feedback.
- Ability to effectively manage time and prioritize responsibilities according to business requirements.
- Experience in developing relationships both with customer and internal teams.
- Excel in a fastpaced environment with the ability to multitask and follow up with multiple customers each day.
- Superior communication skills with the ability to speak write and present clearly and effectively.
- Open to flexible work hours. You may need to manage customers outside of your time zone.
Additional Information :
We believe that coming together as a community in person is important for innovation connection and fostering a sense of belonging. Our roles have the right balance of remote and inoffice working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community. #LiHybrid
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
