Training and Quality Manager with English
Training and Quality Manager with English
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Job Description
Our client is seeking a Training & Quality Manager to drive excellence in KYC verification and fraud detection. This role is instrumental in enhancing team performance ensuring compliance with regulatory standards and optimizing operational efficiency.
The ideal candidate will design and implement training programs mentor a team of specialists and develop quality assurance frameworks that promote continuous improvement. With a strong analytical mindset and expertise in financial services AML or operational quality management this person will identify opportunities to streamline processes and elevate overall performance.
This is an exciting opportunity for a detailoriented professional who thrives on building structured training initiatives refining quality standards and fostering a culture of continuous learning and improvement.
Tasks
- Develop and manage training programs for KYC verification and fraud detection across all analyst levels
- Lead and mentor a team of training partners and instructional designers fostering their professional growth
- Create and implement engaging learning materials including elearning modules and SOPs
- Continuously improve training methods to reduce learning curves and maximize success
- Identify skill gaps and implement coaching strategies to strengthen team performance
- Conduct quality audits on KYC and fraud detection activities ensuring compliance accuracy and operational efficiency
- Refine quality assurance frameworks including sample logic assurance protocols scorecards and review processes to optimize team performance
- Generate datadriven insights and recommendations for operational leadership
- Align training and quality efforts with business goals collaborating across teams
Requirements
- Solid background in training and quality management ideally within KYC fraud detection or financial services
- Excellent communication and presentation skills with the ability of engaging and motivating diverse audiences
- Strong analytical skills with experience leveraging data for decisionmaking and process improvement
- Handson experience with quality assurance tools and elearning platforms
- Knowledge of instructional design principles tools and best practices
- Ideally but not mandatory certifications in AML CTF or related compliance fields
- Understanding of workflow optimization methodologies such as Lean or Six Sigma
- Experience in fastpaced highvolume operations or contact centre environments
Benefits
- Health Insurance
- Hybrid working model
- A fastgrowing company with good opportunities to keep learning and developing
- An international dynamic and creative environment where more than 50 nationalities interact
- Clear organization structure and open communication
Our recruitment process
- Step 1: Interview with our Recruiter to get to know you and your experience
- Step 2: Interview with the Head of Operations
- Step 3: Case Study
- Step 4: Interview with Senior Management
Employment Type
Full Time
