Application Support Analyst
Application Support Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Project description
Youll be working in the Application Support and Reliability (ASR) which provides application support for the Reference Data & Azure Cloud suite of applications. You will be located in Nashville Tennessee and will be part of a global team that provides followthesun support with other locations in Pune India and Zurich Switzerland.
Responsibilities
Are you excited about playing a key role in keeping the organization competitive in the Big Data Space Do you have a good working knowledge of Financial Reporting Data technologies & Cloud Services like Microsoft Azure
Are you at your best when supporting others Do you have proven ability to solve complex application production issues And have a desire to innovate using stateoftheart automation and monitoring tools
Were looking for an IT support analyst to:
support data applications that will eventually migrate to the Azure Cloud Platform
ensure workflows processes tooling and applications meet the highest production quality standards
contribute ITIL production expertise to the onboarding of existing and new IT products and services
define workarounds for known errors and initiate process improvements
assist in planning BCP patching and other infrastructure related projects
contribute to automating manual processes
get involved in problem management to identify root causes and ensure issues dont reoccur
maintain a knowledge database
Skills Must have
- 23 years handson experience with UNIX SQL and MS Office products
- experience with monitoring solutions preferably Big Panda AppDynamics and /or Splunk
- experience with cloud solutions Azure Cloud knowledge is highly desirable
- proficient with tools such as ServiceNow Confluence JIRA and batch scheduling tools like Autosys
- ability to solve complex issues good at problem statement analysis and solution design thinking
- track record of building good relationships with IT stakeholders and business partners
- a solid working knowledge of ITIL
- good communication and excellent command of both written and spoken English
Nice to have
- Bachelors degree in Computer Science or related field
- experience with Business Intelligence Software (like MicroStrategy PowerBI. etc.) is a plus
- use of or knowledge of automation tools like Automation Anywhere or IP center a plus
Employment Type
Full Time
