Head Of Housing Service Centre
Head Of Housing Service Centre
Posted on :
17-01-2025
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1 Vacancy
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Job Description
7 months contract with a Local Authority
Job Purpose
- To be responsible to the Divisional Director as a Head of Service to lead and manage the Housing Service Centre of approximately 58 staff with responsibility for setting the strategic direction planning and coordination of work.
- To contribute to the embedding of the Council s operating model and drive the Customer Access Strategy enabling channel shift for the organisation to achieve its priorities.
Key Duties/Accountabilities
- Responsible for strategic and operational delivery of the Housing Service Centre for the Council s Housing Management Division
- Lead on the delivery of the organisation s Customer Access Strategy and Target Operating model to enable the division to achieve its priorities.
- Use organisational and sector insight to shape the organisation s business analytics with the aim of connecting people customer data with performance data to support the business in its decisionmaking.
- Sponsor and evaluate delivery of customer service projects across the organisation.
- Develop strong and trusted partnerships with the organisation s senior leaders leading the resolution of complex customer experience issues confidently challenging leaders based on own professional expertise and joining up effectively with other functions to provide pragmatic solutions.
- Maintain a longterm view of the organisation s direction; shaping reviewing and aligning service activity to ensure costeffectiveness
Essential Experience Required
- Experience of managing teams to achieve high performance targets and excellent customer service is essential.
- Experience of using data insight and customer segmentation to transform and reposition services including digitalisation of service deliver is essential.
Essential Qualification Required
- A relevant professional qualification/professional membership such as Institute of Customer Services Prince2 project management Lean Systems Thinking or relevant experience of leading transformation in a customer focussed environment is essential.
Additional information to note
- Working hours: 35 hours per week.
The closing date for this position is 23rd January 2025.
To be responsible to the Divisional Director as a Head of Service to lead and manage the Housing Service Centre of approximately 58 staff, with responsibility for setting the strategic direction, planning and coordination of work.
Education
A relevant professional qualification/professional membership, such as Institute of Customer Services, Prince2 project management, Lean Systems Thinking or relevant experience of leading transformation in a customer focussed environment is essential
Employment Type
Full Time
Key Skills
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