Field Service Representative

• Strong mechanical aptitude working with tools and various alignment apparatus.
  
• Alignment with customer s business needs while maintaining the clients contractual commitments.
  
• Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software networks and switches.
  
• Be able to balance and prioritize multiple activities and issues.
  
• Understand cause and effect of financial perspectives on the business.
  
• Demonstrate strong interpersonal verbal/written skills; especially in person on a customer site. This is critical to relationship building and expectations.
  
• Show attention to detail and commitment to administrative responsibilities.
  
• Exercise solid businessbased decisionmaking skills taking appropriate risks to insure that both the client and the customer s business needs are met.
  
• Demonstrate independent thinking while adhering to standard technological/mechanical and business procedures.
  
• Have industry / company knowledge and provide solid technology solutions and options to the customer.
  
• Quickly and accurately evaluate a technical situation while managing the operational challenges.
  
• Work independently and be able to reprioritize tasks/events/commitments quickly based on contract customer and business situations.
  
• Be highly skilled at prioritization planning working independently; all within standard policies and business standards.
  

Requirements

• High School diploma or equivalent plus additional hardware technology training. College preferred.
  
• Able to bend crawl stoop sit lift and move 50 pounds of weight.
  
• Availability to work both scheduled and unscheduled overtime.
  
• Participate in assigned work during nontraditional workdays holidays and shift work.
  
• Onsite customer facing experience.
  
• Technical/mechanical hardware repair experience.
  
• Demonstrated technical/mechanical aptitude for learning new technology.
  
• Dress: Business Professional: Black slacks and blue collared shirt.
  
• Cell phone: Reimbursement and laptop/tablet will be provided.
  
• Background checks: This may include but not be limited to employment history education drug credit and sex offender registries. You may be called anytime during your employment to participate in a background check.
  
• Candidates must be fully vaccinated and the client mandates the use of facial coverings/masks to work onsite.
  

Benefits