Superviseure aux retours Contrat Returns supervisor Contract
Superviseure aux retours Contrat Returns supervisor Contract
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Job Description
Altitude Sports est un d taillant en ligne bas Montr al l intersection de la mode et du plein air. Fond e en 1984 l entreprise offre des conseils d experts sur l quipement haut de gamme et les v tements techniques un programme d avantages exclusifs aux membres et une s lection pr cise de produits pour les aventures en ville. Notre quipe anim e par une passion pour l excellence r unit des talents et des int r ts divers. Malgr notre croissance nous restons fid les nos racines de boutique locale depuis pr s de 40 ans. Engag s envers la durabilit nous nous d dions minimiser notre impact environnemental veillant ce que notre amour pour le plein air se refl te dans notre engagement le pr server.
Notre vision
tre la plus grande des petites boutiques.
Notre mission
quiper nos clients des produits les plus durables et les mieux con us par l entremise d une exp rience en ligne in gal e.
Nos valeurs
Placez le client en premier. Ditesle tout simplement. Allez de l avant. Amusezvous
Coordonner les activit s des commis en s assurant de garder en t te les indicateurs cl s de performance.
Assigner le personnel aux endroits sp cifiques au sein de son quipe et r partir les t ches selon les priorit s op rationnelles.
Travailler avec le CX pour des cas flagrants (d erreurs de remboursements et/ ou de fraude)
Assurer que le personnel atteint les objectifs qualitatifs et quantitatifs fix s par le gestionnaire.
tablir avec le gestionnaire les besoins en mati re de main d uvre au sein de son quipe.
Identifie et communique au superviseur toute opportunit d am lioration.
Pr ner l engagement reconna tre les r ussites de son quipe.
Faire preuve de cr ativit en compl tant/ajustant les t ches de travail tout en r pondant aux objectifs fix s par son gestionnaire et aux niveaux de service;
Identifier les commis potentiel lev leur offrant des opportunit s de formation et de d veloppement afin d augmenter leurs aptitudes.
Qui tu es:
Un baccalaur at ou une combinaison d exp rience de travail et acad mique quivalente;
Au moins 3 ann es d exp rience dans un centre de distribution ecommerce;
Au moins 2 ann es d exp rience avec un logiciel WMS;
Tr s bonne connaissance d Excel;
tre l aise et familier avec les plateformes technologiques
tre l aise avec un horaire de travail flexible
Bilingue en fran ais et en anglais tant l oral qu l crit.
- Lundi au vendredi 8:00 16:00
- Une assurance collective (m dicale et dentaire)
- Des rabais employ s sur plus de 400 marques techniques et urbaines
- Facilement accessible en transport en commun;
- La possibilit d voluer au sein dune entreprise de ecommerce en pleine croissance
- Programme de formations pay es
- Stationnement gratuit pour les employ s
Altitude Sports s engage cr er un environnement de travail qui favorise l inclusivit . Nous encourageons les membres de notre quipe exprimer leur personnalit de fa on authentique et nous reconnaissons l apport des diff rentes perspectives qui enrichissent notre communaut . Nous invitons sinc rement toutes les personnes ind pendamment de facteurs tels que la race l origine nationale ou ethnique la couleur la religion l ge le sexe l orientation sexuelle l identit ou l expression de genre l tat matrimonial la situation familiale les caract ristiques g n tiques ou la situation de handicap venir cr er leur propre histoire avec nous.
Altitude Sports is a Montrealbased leading ecommerce retailer in Canada working and playing at the intersection of fashion and the outdoors. Founded in 1984 the company offers bestinclass advice on premium gear and technical apparel a membersonly benefits program and a curated selection of products for outdoor adventures and urban pursuits. Our team is united by a passion for excellence bringing together diverse talents and interests. Despite our growth we remain true to our roots as the local shop nearly 40 years ago. Dedicated to sustainability we strive to minimize our environmental impact ensuring our love for the outdoors is matched by our commitment to preserving it.
Our vision
To be the biggest little shop.
Our mission
To equip our clients with the most durable & welldesigned goods through an ecommerce experience that s unequaled.
Our values
Put the customer first. Just say it. Run with it. Have fun.
The role
Coordinate the activities of clerks while ensuring key performance indicators are kept in mind.
Assign staff to a specific area within their team and distribute tasks according to the operations needs.
Working with CX in case of obvious cases of (refund errors and/or fraud)
Ensure that staff achieve the qualitative and quantitative objectives set by the management.
Establish with the manager the workforce needs within his team.
Identifies and communicates to the manager any opportunities for improvement.
Promote commitment recognize your teams successes.
Demonstrate creativity in completing/adjusting work tasks while meeting objectives set by manager and service levels;
Identify high potential clerks providing them with training and development opportunities to increase their skills.
Who you are
Bachelors degree or equivalent mix of work experience and education
Minimum of 3 years of experience in ecommerce operations.
Minimum of 2 years of experience working with warehouse management systems
Advanced Excel/spreadsheet skills and proven experience
Comfortable working with technology and willing to learn new technological platforms
Be comfortable with a flexible work schedule
Fluent in French and/or English ( Written and spoken)
- Monday to Friday 8:00 am to 4:00 pm
- A complete benefits package (medical paramedical and dental);
- Staff discount on 400 urban and technical brands;
- A complete benefits package;
- Easily accessible by public transportation;
- Paid Training
- Free Parking
Altitude Sports is committed to cultivating a work environment that champions inclusivity. We empower team members to embrace their authentic selves and celebrate the diverse perspectives that enrich our collective. We extend a warm invitation to all individuals irrespective of factors such as race national or ethnic origin colour religion age sex sexual orientation gender identity or expression marital status family status genetic characteristics or disability. We can t wait for you to create your own adventure with us!
Basic proficiency in French is imperative for all positions given our operating context in Quebec. Positions involving exchanges with customers or external parties located outside Quebec require proficiency in English as an essential requirement. We will also give priority to candidates residing in Montreal during the recruitment process. However we may consider recruiting talents from outside the region to ensure the quality and diversity of our team.
Employment Type
Full Time
