Poker Shift Manager
Poker Shift Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Encore Boston Harbor Shift Manager Poker is responsible for managing daytoday operations within the Poker Department. This position is accountable for the operational implementation and accuracy of policies and procedures and compliance with gaming regulations. This position manages all dealers on assigned shift. Responsibilities include but are not limited to: instating the department strategy and supporting the alignment with overall Encore Boston Harbor strategy; maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will be accountable for the daily operation guest satisfaction and team member satisfaction within the Poker department.
JOB RESPONSIBILITIES:
- Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
- Manage the execution of shortand longterm departmental goals objectives policies and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
- Manages the departmental performance and the accuracy confidentiality and thoroughness of departmental policies and procedures; records and reports.
- Manages the performance of team members under his/her area of responsibility.
- Monitors all activities of the department to ensure that all applicable internal policies federal and state laws rules regulations and controls property wide are enforced.
- Ensures department delivers and maintains a maximum level of propertywide service and satisfaction.
- Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property wide communication.
- Responsible for hiring performance management and employee engagement within the department. Provides training opportunities constructive and positive feedback at all levels. Creates a motivating environment.
- Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
- Effectively manages internal and external guest relations some of which will require levels of patience tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
- Manages multiple priorities simultaneously and meets deadlines often in stressful and highpressure situations.
- Must have the ability to promote positive fair and ethical relations with all team member with all Encore contractors and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.
- Manages daily operations in the Poker areas.
- Maintains appropriate shift staffing levels.
- Monitors the gaming floor to ensure ethical practices and game protection is in place.
- Maintains strong working knowledge of local jurisdiction gaming laws (federal state compact etc.) and attendant regulations as well as internal controls policies and procedures.
- Ensures optimal operational efficiency with continual contact and walk through observation of all areas of responsibility.
- Able to provide training to dealers as needed.
- Works with safety as a priority and follows department and company safety standards.
- Maintains relevant knowledge of industry through continuing education and training.
- Performs any other jobrelated duties as assigned
Qualifications :
JOB REQUIREMENTS:
To perform this job successfully an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age Gaming and Certifications:
21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Education and/or Experience:
High school degree or equivalent required. Bachelors Degree in a related field or equivalent experience required.
Minimum 5 years of casino experience required 3 years in a leadership role preferred.
Requires strong computer skills and proficiency in Microsoft Office.
Candidate must have experience with planning and project management.
Must possess outstanding organizational interpersonal and administrative skills as well as excellent attention to detail.
Language Skills:
Ability to read analyze and interpret documents such as policy and procedure manuals maintenance instructions and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in oneonone and group situations.
Mathematical Skills & Reasoning Ability:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions percentages ratios and proportions to practical situations. Ability to define problems collect data establish facts and draw valid conclusions. Ability to decipher various reports and create and maintain reports upon request.
Physical Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to talk and hear. The employee is also regularly required to stand walk sit and use hands to finger handle or feel objects tools or controls. The employee is occasionally required to reach with hands and arms and to sit climb or balance and stoop stretch bend kneel crouch or crawl.
Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds and varied instances of standing/walking.
Work Environment:
The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
- Due to the unpredictable nature of the hospitality/entertainment industry Team Members must be able to work varyingschedules to reflect the business needs of the property.
- Reliable consistent and punctual attendance is required.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
