Operations qualityTeam Lead - German - Timisoara
Operations qualityTeam Lead - German - Timisoara
Posted on :
30-01-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Position: Operations (quality)Team Lead
Location: Timisoara Romania
Work model: Onsite
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Lead mentor and develop a highperforming team to deliver exceptional service.
- Drive operational efficiency and ensure adherence to service level agreements (SLAs).
- Monitor and manage quality productivity and team performance.
- Implement process improvements to enhance efficiency and customer satisfaction.
- Conduct regular team meetings to provide updates and highlight key focus areas.
- Address client queries and complaints ensuring timely and effective resolutions.
- Collaborate with crossfunctional teams such as Recruitment Training HR and Quality to support team development.
- Maintain operational reports and provide performance insights.
- Assist in identifying training needs and support coaching initiatives to enhance team skills.
REQUIREMENTS:
- Native/Fluent in German with strong proficiency in both written and spoken communication as well as English (B2) fluency.
- Over 2 years of experience as a Team Lead in a serviceoriented environment.
- Strong people management and mentoring abilities.
- Proficiency in MS Office (Word Excel PowerPoint).
- Excellent communication analytical and problemsolving skills.
- Experience working with vendors or external partners is a plus.
- Ability to manage multiple tasks and drive key initiatives.
- Selfmotivated with a proactive approach to addressing challenges.
OFFER:
- Dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential
- Warm team atmosphere and fun team events
- Private health insurance.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
