Every day Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
As a Field Service Engineer for Agilent you will work at a variety of labs so having an appetite for continuously learning about new instruments software and consumables is key. Applying your communication skills creativity and cando attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highestlevels of customer service is how you will build customer success.
Your Role:
You will be responsible for supporting our customers with onsite installation implementation maintenance and repair of company and multivendor systems solutions. Our varied product lines include hardware software and networking products as well as operating systems.
Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repairs
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
Deliver fully integrated solutions which may include peripherals communications operating systems and applications software.
Train other field engineers and customers in the solutions
Qualifications
Your Profile:
A Bachelors or master's degree within the science field e.g. chemistry analytical chemistry biochemistry biotechnology or similar
4 years of experience in a similar position or experience as an end user
Experience or expertise with Waters HP
Experience with troubleshooting and problem solving
Experience with the Agilent solutions is desired but not essential
Verbal and written communication is clear respectful and timely.
You enjoy travelling and visiting customers
About Agilent:
Agilent inspires and supports discoveries that advance the quality of life. We provide life science diagnostic and applied market laboratories worldwide with instruments services consumables applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. Information about Agilent is available at
Additional Details
This job has a full time weekly schedule.
Our pay ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including jobrelated skills experience and relevant education or training. During the hiring process a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at:
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other protected categories under all applicable laws.
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