Service Delivery Manager
Service Delivery Manager
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1 Vacancy
Job Description
Position: Service Delivery Manager
Location: Lewisville TX onsite (relocation also fine)
Experience : 10yrs
Duration: Long term
Client : DAF trucks
Visa : Any
Job Description: Skills: ITIL and Managed Services Must Have exp. with Automotive Domain
- Experience in setting up Incident Problem Change processes.
- Understanding of Map Gap of processes between two organizations and setup a unified process
- Has operational know how of executing this process
- Must be an ITIL certified with strong process governance background
- Strong stake holder management
- Strong negotiation skills as the role requires to derive and implement a win process and execution between three organization
- Good understanding of SLA framework and establish internal OLAs for the team
- Should have experience of transition lifecycle of processes
Employment Type
Full Time
