Duty Manager
Duty Manager
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for an experienced professional and enthusiastic Duty Manager to lead the Front Office team on night shift at our Oaks Queenstown Shores Resort on a full time basis. This role will work x4 10hr shifts per week.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.
Key Responsibilities Include:
- Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
- Meeting guests and customers when they arrive and ensure they are settled in their rooms
- Maintaining professional open and honest communication to assist guests and make accurate bookings
- Guide & support the team in providing outstanding guest welcoming and experiences.
- Ensuring that all daily tasks are completed accurately and in a timely manner
- Resolve & respond to guest complaints in a timely and professional manner
- Maintain accurate guest accounts and assist with daily reporting
- Effectively manage team roster to meet budgets
- Support Hotel Manager with recruitment
Approved Sponsor: Minor Hotels Australasia Limited (previously known as Oaks Hotels & Resorts Limited)
Approx annual salary: $58616.40 NZD (excluding KiwiSaver)
Hourly rate: $28.18 NSD per hour (excluding KiwiSaver). Payment of wages will be processed on a fortnightly basis by direct credit to your nominated bank account.
Expected hours: 40 hours per week
Location: Oaks Queenstown Shores Resort 327/343 Frankton Road Queenstown STH 9300 New Zealand
Schedule 1 Specific Terms and Conditions
Job Title: Duty Manager
Employment Status: Full Time Permanent
Commencement Date: To be confirmed
Reporting to: Front Office Manager or General Manager
Breaks: Employees are entitled to paid rest breaks and unpaid meal breaks based on the number of hours worked. Breaks will be taken at times agreed to by the employer and employee or when the law says breaks must be taken. Leave Entitlements: As per Employment New Zealand Leave and holidays Employment New Zealand and Holidays Act 2003.
Period of Notice: Four weeks
Qualifications :
To be successful in this role you will have:
- Minimum 2 years experience at a supervisor level within a Hotel environment
- Exceptional people management skills with the ability to lead and motivate a diverse team
- Excellent written and verbal communication skills.
- Exceptional customer service skills and an unwavering positive attitude.
- Understanding of trust accounting
- A passion for delivering exceptional proactive customer service.
- Excellent written and verbal communication skills
- Availability to work a variety of shifts including night shift weekends and public holidays if required.
Additional Information :
Join our positive and vibrant team and be rewarded with these team benefits:
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team members friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Access to Minor Hotels Paid Parental Leave
- Additional paid leave including Birthday and Study leave.
- Educational Financial support may be available to those who undertake development relevant to the companys business requirements.
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands Experience oz Adrenaline and RedBalloon)
- Discount on Furniture
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
- Wellbeing programs with Uprise (EAP)
- Wellness Programs at Elysia Wellness retreat Accommodation all F&B all Wellness Activities Spa Treatments (depends on length of program to how many) and Wellness one on one consults.
Our people drive the success of our business so we will invest in your skills to allow you to grow and progress through your career. Youll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.
Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
