Help Desk Rep
Help Desk Rep
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
Provide technical assistance and support for incoming issues related to the domain migration.
Responsible for maintaining Helpdesk ticketing queue related to the migration.
Walk customer through problemsolving process through emails teams chats phone support line etc.
Working in a team environment keeping organized being able to recognize when escalation is required documenting and tracking ongoing issues.
Follow up with customers to ensure issue has been resolved.
Requirements:
4 years experience working in a Windows 10 Environment
Experienced in trouble shooting Windows 10 desktop applications such as O365 VPN browsers.
Familiar with VDI concepts
Must be people orientated and enjoy interacting with people and working in groups
Employment Type
Full Time
