Learner Success Associate

The Learner Success Associate should be a proactive and detailoriented individual passionate about engaging with learners and supporting them on their journey to growth! Strong project planning communication skills and the ability to problemsolve (using feedback and data!) will set you up to thrive in this role.

Learner Experience Be the key contact for AMI learners on entrepreneurship or professional development learning programmes

Supporting learners to make the most of their learning journey with AMI! This includes:

Developing and adapting engagement plans to support learners throughout their Learning Journey with AMI

Owning the online learning experience for participants including creating and managing an online learning academy

Providing group and 1on1 support (where necessary) to help learners to get started and navigate AMI s online learning platform

Proactively problemsolving flagging and following up on techrelated challenges with AMI s Tech Team

Programme Completion Regularly engage with learners to ensure they are on track to successfully complete their learning programme with AMI and have gained maximum value from their engagement with AMI.

Working with AMI s data team to update and use cohortlevel dashboards to regularly review key programme data points to assess progress against programme milestones

Flagging offtrack or atrisk learners and proactively problemsolving how to help learners to get back on track

Regularly presenting cohort progress learnings and trends to internal stakeholders

Providing uptodate data and feedback about cohort progress to enable accurate and ontime reporting by the Client Success team

Programme Management Owning the logistics of delivering excellent learning programmes. As a Learner Success Manager you would be responsible for driving the rollout of both core and customised programmes. This includes:

Mapping out a project plan with clear timelines and priorities

Cofacilitating programme kickoffs

Liaising with your assigned facilitator Senior Programme Manager and the Learning Team in the preparation and delivery of content

Setting up and managing inperson/virtual touchpoints (Learning Labs) throughout the programme

Regularly check / quality assure data reflected in data dashboards to identify anomalies

Peer Support: Actively participating in team collaboration days regularly sharing learnings and best practices. This includes:

Supporting team members in their onboarding journey at AMI.

• Providing guidance to team members (as requested by Lead: Learner Success) to support their growth and development
  

Requirements

Undergraduate degree minimum

Amharic (fluent) English (working proficiency) and other Ethiopian local languages (optional)

Excellent written verbal and interpersonal communications skills in English Amharic and other Local languages.

Outstanding attention to detail

Creative thinker with a "get things done" mindset who can quickly adapt to new ideas

Strong analytical skills ability to understand and analyse learning and development needs

Selfmotivated and able to take full ownership of own deliverables

Solid time management skills ie. Able to manage competing priorities and outputs

Strong people skills

Willing to learn and collaborate with peers and internal stakeholders at AMI. Thrives in a fastpaced entrepreneurial environment

Benefits

Why join us

A highimpact diverse and ambitious team with common values:

• Be the best: We work really hard are proud of what we do and love delighting our clients with quality.
  

• Own it: We step up to the task never pass the buck and hold ourselves accountable for delivering results.
  

• Push the limits: We ask why embrace failure and try new things. We never settle.
  

• Do what s right: We act with integrity confront dishonesty treat people fairly and strive to contribute to the greater good
  

• Always care: We don t have ego it s always team before me . We are kind we celebrate each other s success and we care enough to give honest feedback.
  

A dynamic office & team life:

• Brand new offices in Westlands Nairobi
  

• Monthly team social events and biannual team building
  

• Regular learning and coaching opportunities
  

• A hybrid working model
  

Hiring process

• A screening interview with Brenda our Talent Acquisition Lead
  

• An interview with your Direct manager.
  

• A case study assessment
  

• A final interview with the Head of your Department.