Part-time Medical Virtual Assistant - Virtual Assistant
Part-time Medical Virtual Assistant - Virtual Assistant
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Job Description
This is a remote position.
Virtual Rockstar is seeking a dedicated and detailoriented parttime Medical Virtual Assistant to support our client s physical therapy practice in Pennsylvania. This role is essential in providing exceptional patientfocused service and facilitating smooth operations within the practice.
Our client is committed to delivering expert and compassionate physical therapy and diagnostic services to community members suffering from pain and movement impairments. Their goal is to help patients achieve the highest quality of life possible.
Responsibilities:
Conduct insurance verifications and manage referrals from other healthcare providers.
Monitor patient dropoff lists and provide appointment reminders.
Greet patients virtually via the Virtual Sally front desk kiosk offering directions within the facility.
Ensure patient privacy and confidentiality in all interactions.
Follow up with patients postsession to ensure their ongoing care and satisfaction.
Obtain preauthorizations for procedures and update patient files with insurance information.
Explain insurance benefits to patients and assist with insurancerelated queries.
Liaise with insurance providers to clarify coverage details.
Manage therapists schedules and coordinate patient appointments.
Answer calls and assist patients virtually providing support and information as needed.
Perform data entry and generate basic reports as required.
Requirements
Strong familiarity with Empower EMR Microsoft Word Excel Adobe and Virtual Sally is a plus.
Robust computer skills including a minimum of 16 GB of RAM for efficient multitasking.
Excellent communication and interpersonal skills with a compassionate approach to patient care.
Ability to manage time effectively and handle multiple tasks simultaneously.
Previous experience in a medical or healthcare setting is preferred.
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
