Microsoft Licensing Specialist

Booth And Partners Pte Ltd

Posted on : 28-01-2025

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1 Vacancy

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Jobs by Experience

2years

Job Location

Makati - Philippines

Monthly Salary

98000 - 126000

Vacancy

1 Vacancy

Posted on : 28-01-2025

Job Description

Job Summary

Providing an exceptional customer experience is at the core of everything you do. The Microsoft Licensing Specialist will provide full endtoend sales and operational support including quoting contract creation order creation and management. You will also engage with Microsoft Sales and Softchoice customers to create a seamless experience.

Job Responsibilities

Highly responsive. Ensure quotes licensing contracts and orders are completed accurately and in line with established SLA s

Provide proactive communication to stakeholders on the status of contracts quotes and orders

Ensure customer compliance of contractual and licensing obligations

Creation submission and confirmation of contracts and orders including the invoicing of Microsoft orders

Provide timely resolution of purchase order pricing quoting or contract discrepancies

Manage Return Merchandise Authorizations (RMAs) requests

Responsible for effectively identifying and resolving licensing issues including educating internal team members and Softchoice customers as necessary

Foster an environment of continuous improvement. Actively identify workflow issues that impact our ability to properly support our customers

Maintain high customer satisfaction scores (NSAT & CSAT)

Remain current with any Microsoft Licensing or process changes both internally and externally

Requirements

Completed postsecondary education preferred

Minimum 2 years business experience in IT related industry

High level of commitment to exceptional customer service

Able to problem solve and take ownership of issues and drive to resolution

Works well under pressure and can reprioritize as needed

High level of attention to detail

Microsoft Licensing knowledge is an asset

Proficient in MS Office tools Outlook Excel PowerPoint Word TEAMS

Working knowledge of SFDC and SAP would be an asset

Benefits

WHAT WE OFFER:

Great Place to WorkCertified Company

Premium HMO

Holistic employee experience

Workfromhome and hybrid work setup

Rewards and incentives

Monthly engagement activities

Career advancement opportunities

Paid referral program

Completed post-secondary education preferred Minimum 2 years business experience in IT related industry High level of commitment to exceptional customer service Able to problem solve and take ownership of issues and drive to resolution Works well under pressure and can re-prioritize as needed High level of attention to detail Microsoft Licensing knowledge is an asset Proficient in MS Office tools Outlook, Excel, PowerPoint, Word, TEAMS Working knowledge of SFDC and SAP would be an asset

Education

Completed post-secondary education preferred

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Booth And Partners Pte Ltd

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Microsoft Licensing Specialist

Booth And Partners Pte Ltd

Job Description

Requirements

Benefits

Employment Type

Company Industry

Key Skills

About Company

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