System Support Engineer L2 ID
System Support Engineer L2 ID
Posted on :
29-01-2025
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1 Vacancy
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Job Description
Join our global team supporting a leading company in Indonesias fastpaced business district. As a System Support Engineer L2 you ll be the goto person for resolving tech issues and ensuring smooth daytoday operations. You ll get hands on with a variety of cuttingedge technologies and work in a vibrant dynamic environment. If you love solving IT challenges and providing exceptional support we want you on our team!
- Working technical knowledge of Windows operating systems to allow for resolution of issues or full rebuild of the PC using client specific documentation provided by the client.
- Familiarity with OSX iOS and Android operating systems in order to provide besteffort support to End users using related devices.
- Working technical knowledge of Microsoft Office Products antivirus products desktop services to allow for resolution of software application issues.
- Ability to utilize provided knowledge article to resolve issues with client specific applications.
- Customerfacing soft skills including strong verbal and written communications
- Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues.
- Exercises independent judgment within defined practices and procedures to determine appropriate action.
- Acts as an informed team member providing analysis of information and limited project input.
- Evaluates unique circumstances and makes technical and procedural recommendations.
Requirements
- Years of experience: Intermediate typically 2 to 4 years of applied skills and experience
- Supplier resources have completed industry standard training and certifications to include A certification or have equivalent work experience at a minimum of 3 years.
- Completion of required training and certifications or have equivalent work experience at a minimum of 3 years. to perform warranty hardware repair of HP Dell and Lenovo devices including warranty parts ordering repair/replacement and defective part return
- Distinctive service and customer orientation
- Fluent English in spoken and written
- Conversational local language
- Close attention to detail and ability to work independently as well as part of a team on multiple projects
- Must be able to handle multiple tasks and adjust priorities within deadlines
General Duties; Respond to and resolve technical issues in a timely manner as per SLA. Perform installations, moves, adds, changes, and decommissions (IMACD) of IT equipment. Maintain accurate and up-to-date documentation of all work performed. Confidence and presence to deal with Senior Exec/Management (VIP level support). Collaborate with remote IT teams to resolve complex issues. Adhere to safety protocols and security procedures as per SOP and guidelines. Comfortable working at heights and in confined spaces.
Employment Type
Full Time
Key Skills
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