Logistics Coordinator
Logistics Coordinator
Posted on :
29-01-2025
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1 Vacancy
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Job Description
Job description
We are seeking an experienced Logistics Specialist in Aurora Illinois.
Physical Demands:
- Must be able to remain in stationary position 50% of time
- Position needs to occasionally move about inside the office to access office equipment & facilitate business
- Constantly operates computer & other office productivity machinery (i.e. printer paper shredder etc.)
- Communicate Detect Determine Perceive Identify Recognize Judge Observe Inspect Estimate Assess
- Answer phones
Summary/Objective of Overall Role:
The purpose of this role is to facilitate the processes and workflow of the services provided to our cliental by following the guidelines existing instructions and standard operating procedures for the logistics role. The Senior Logistics Specialist will adhere to existing processes while assisting with continuous improvement and process development needs of the role.
Essential Functions:
- Service Trade proficiency based on existing Service Trade instructions
- Communicating reportable items to leadership per standard operating procedures
- Drafting and managing the employee scheduled to be approved by leadership and any schepdule updates biweekly.
- Schedule/reschedule all jobs per standard operating procedures on a weekly/monthly basis
- Draft & manage all quotes from initiation of request (or reported deficiency) to scheduling of the job per standard operating procedures
- Add customers to the system & manage client records including updating location notes based on location & service provided.
- Act as scheduling liaison for subcontractors.
- Facilitate employee or job schedule changes to accommodate staff or client needs including processing PTO/NPTO requests.
- Communicating reportable items to leadership per standard operating procedures
- Assist with documentation management by filing documents and updating files.
- Answer phones & relay messages
- Assist with facilitating candidate interviews
- Attend catch up meetings on a regular basis to inform & update leadership on the current state of jobs & scheduling needs.
- Ad hoc tasks to assist leadership & field staff.
- Logistics and Service Trade training
- Delegate & Supervise additional tasks to Jr. Logistics Specialist
- Oversee the completion of updates & maintenance of the daily field performance report per standard operating procedures
- Oversee the completion of updates & maintenance of the service tracking report daily per standard operating procedures
- Oversee the review of completed jobs & drafting overview emails daily per standard operating procedures
- Oversee the daily customer service follow up calls scheduling confirmation calls & service reminder calls followed up with email correspondence.
- Oversee the facilitation & coordination of rental equipment for jobs as needed
- Oversee the facilitation & coordination of travel arrangements for field personnel
- Oversee the management & updating of customer information (i.e. location instructions assets/equipment contact information etc.) in Service Trade
Competency: (knowledge skills & abilities)
- Selfstarter able to work independently with minimal supervision
- Organization/Prioritization Skills
- Ability to understand & follow SOPs
- Problem Solving skills
- Type a minimum of 60 wpm
- Time Management
Supervisory Responsibilities:
- Onboarding & Training of new hires
- General Supervision and delegation of tasks to Jr. Logistics Specialist
Requirements
Required education & Experience:
- Highschool Diploma or GED
- 1year customer service experience
- Intermediate with the use of Microsoft Outlook Excel Power Point Word & SharePoint
- Valid driver s license
- Complete a background check
Preferred Education & Experience:
- Associate or Bachelor degree
- 1year office experience
- Familiarity with Service Trade platform a plus
- Familiar with root cause problem solving strategies
Required education & Experience: Highschool Diploma or GED 1-year customer service experience Intermediate with the use of Microsoft Outlook, Excel, Power Point, Word & SharePoint Valid driver s license Complete a background check Preferred Education & Experience: Associate or Bachelor degree 1-year office experience Familiarity with Service Trade platform a plus Familiar with root cause problem solving strategies
Employment Type
Full Time
Key Skills
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