Provisioning Specialist
Provisioning Specialist
Posted on :
30-01-2025
Employer Active
1 Vacancy
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Monthly Salary
70000 - 80000
Vacancy
1 Vacancy
Posted on :
30-01-2025
Job Description
Next Telecom COMMS Group
Role: Provisioning Specialist
Comms Group is a leading telecommunications solutions provider committed to delivering highquality Voice over Internet Protocol (VoIP) services. We are seeking an experienced Provisioning Team Member based in the Philippines with at least 5 years of relevant experience in VoIP service delivery. The ideal candidate should have expertise in handling AudioCodes Ribbon Microsoft Teams and optionally Vodia equipment. Strong fundamental knowledge of SIP (Session Initiation Protocol) is essential for success in this role.
Responsibilities
1. VoIP Provisioning:
Execute endtoend provisioning processes for VoIP services ensuring seamless and timely delivery to customers.
Collaborate with internal teams customers and engage with carriers to procure VoIP services.
2. Technical Expertise:
Demonstrate advanced proficiency in configuring and troubleshooting AudioCodes Ribbon Microsoft Teams and optionally Vodia equipment ensuring optimal performance.
Investigate and resolve complex technical issues related to provisioning escalating when necessary.
Utilize experience with another VoIP carrier to bring diverse insights into the provisioning process.
3. Quality Assurance:
Implement and maintain robust quality control measures to guarantee the accuracy and reliability of provisioned VoIP services.
Conduct regular technical audits to identify and address areas for improvement in the provisioning process.
4. Documentation and Reporting:
Develop and maintain detailed technical documentation for provisioning processes and configurations.
Generate comprehensive technical reports on provisioning performance highlighting key metrics and suggesting technical enhancements.
5. CrossFunctional Collaboration:
Collaborate closely with other technical teams including Network Operations System Administrators and DevOps to ensure seamless service delivery.
Participate in crossfunctional technical discussions and provide input for continuous improvement.
6. Compliance and Security:
Ensure adherence to industry regulations and security standards related to VoIP provisioning.
Implement and enforce security best practices in all technical aspects of provisioning activities.
7. Project Management
Coordinate internal and external resources to ensure that projects adhere to scope and scope
Establish and maintain relationships with relevant client stakeholders providing daytoday contact on project status and changes
Qualifications:
At least 5 years of handson experience in VoIP service delivery with a focus on technical provisioning.
Extensive experience working with AudioCodes Ribbon Microsoft Teams and optionally Vodia
Previous experience with another VoIP carrier is highly desirable.
Solid understanding of SIP (Session Initiation Protocol) and associated VoIP technologies.
Strong problemsolving and troubleshooting skills in a technical environment.
Proven track record of successful collaboration with carriers and technical teams.
Education:
Bachelors degree in a related technical field or equivalent work experience.
Additional Skills:
Certifications in AudioCodes Ribbon Microsoft Teams technologies are highly desirable.
Proficiency in network and telecommunications infrastructure.
Familiarity with scripting languages (e.g. Python) for automation in provisioning tasks.
Indepth knowledge of SIP including SIP call flows SIP headers and SIP response codes.
Comms Group is an equal opportunity employer. We encourage candidates from all backgrounds to apply.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills efforts duties responsibilities or working conditions associated with it. Responsibilities are subject to change.
Employment Type
Full Time
Key Skills
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