Director CRM One-Year Contract
Director CRM One-Year Contract
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Job Description
**This is a oneyear contract**
About the position
Reporting to the VP of Growth the Director CRM will be responsible for managing SSENSEs main sales channels and programs. The person will be responsible for managing the overall email and push notification channel strategy in addition to managing personalization and customer lifecycle programs.
The ideal candidate has a strong background in business development with a particular focus on performance marketing datadriven optimization and program management.
What you will do:
Channel Management: Define and implement the outbound channel strategy (email push notifications) optimize multichannel campaigns and message integration and promote a datadriven approach to channel management. Continuously improve our multichannel solutions to optimize engagement and revenue by collaborating with internal technology teams.
Program Management: Lead the personalization program enrich personalized touchpoints define customer lifecycle strategies and develop tactics for each stage of the customer journey to support our outbound communication programs to increase online traffic and conversion.
People Leadership: Manage and coach the team foster motivation and engagement define objectives and promote the departments mission.
Qualifications :
Bachelors degree in Commerce Marketing or a related field. A Masters degree will be considered an asset.
A minimum of 10 years of experience in customer lifecycle marketing customer marketing or digital customer programs including 7 years of previous leadership experience.
Strong understanding of integrated marketing and multichannel strategies.
Experience with ESP platforms (e.g. Braze Iterable Responsys SFMC Twilio etc.).
Excellent communication skills written and verbal in French and English.
What sets you apart:
Highly analytical and detailoriented.
Creative thinking and excellent problemsolving skills.
Strong ability to present synthesize and influence change.
Ability to thrive in a fastpaced performancedriven environment.
Additional Information :
Why Join Us:
Extended health and dental benefits including comprehensive mental health programs and coverage.
Parental top up program.
Generous Employee Discount.
Access to telemedicine and employee and family assistance program.
Savings and retirement plan matching contributions.
Gender Affirmation Coverage.
Opportunity to work with cutting edge technologies and an innovative team thats pushing the boundaries of technology.
SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations let us know. We will do our best to accommodate you!
#LIHybrid Hybrid remote/inoffice
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
