Restaurant Operations Officer
Restaurant Operations Officer
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Job Description
Responsibilities:
Coordinate daily restaurant operations.
Deliver superior service and maximize customer satisfaction.
Respond efficiently and accurately to customer complaints.
Regularly review product quality and research new vendors.
Organize and supervise shifts.
Ensure all endofday cash outs are correctly completed.
Coordinate daily frontandbackofhouse restaurant operations.
Appraise staff performance and provide feedback to stakeholders to improve productivity and efficiency.
Estimate future needs for consumables kitchen utensils and cleaning products.
Ensure compliance with sanitation and safety regulations.
Manage the restaurant s good image and suggest ways to improve it.
Control operational costs and identify measures to cut waste.
Create detailed reports on weekly monthly and annual revenues and expenses.
Promote the brand in the local community through wordofmouth and restaurant events.
Recommend ways to reach a broader audience (e.g. discounts and social media ads).
Train new and current employees on proper customer service practices.
Implement policies and protocols that will maintain future restaurant operations.
Hire train and supervise restaurant employees.
Onboard new employees thoroughly in line with the onboarding agenda.
Create a staff schedule to ensure appropriate staffing.
Track stock levels of food supplies and equipment forecast needs and oversee ordering as necessary.
Take ownership of budgets and cost control methods to minimize expenses.
Address customer needs comments and complaints.
Adhere to and enforce employee compliance with health safety and sanitation standards.
Ensure all employees are working within outlined operating standards.
Ensure all regulatory requirements are met and dues paid as required.
Provide reports on restaurant activities financial performance inventory and personnel.
- Degree in Food Science Hospitality Management or a related field.
- Relevant professional qualifications are an advantage.
- Minimum of 2 years of work experience as a Restaurant Operations Officer or in a similar role within the food service industry preferably in a restaurant setting.
- Working knowledge of a restaurant.
- Excellent attention to detail and observational skills.
- Communication and interpersonal abilities.
- Leadership skills.
Employment Type
Full Time
