Collections Specialist
Collections Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Tasks and Responsibilities Responsibilities include but are not limited to:
- Follow up on an assigned portfolio accounts based on experience and skill. This includes collection calls customer deductions and customer reconciliations.
- Review daily credit holds through review of customer history industry credit reports to ensure timely release of orders. Escalate to Credit Analysts for review when necessary.
- Run and analyze weekly aging deduction and top account past due reports finding root cause of issues that delay payments and cause deductions.
- Perform ongoing cash collections.
- Correspond with assigned sales reps and customer accounts on a regular basis to proactively resolve collection issues.
- Represent the brand and utilize the PUMA 4Keys (Fair Honest Positive Creative) in all decisions actions processes and practices.
WHAT MAKES YOU A GAMECHANGER Qualifications:
- 1 years of experience
- Knowledgeable with Microsoft Office applications including Excel Word and Outlook
- Negotiation and problemsolving skills
- Effective phone/email communication skills
- Basic understanding of Billing AR and Credit and Collections procedures
Must Have
- Experience: At least 1 year of experience in billing accounts receivable (AR) or credit and collections.
- Technical Skills:
- Proficiency with Microsoft Office applications particularly Excel Word and Outlook.
- Basic understanding of billing processes AR principles and credit and collections procedures.
- Communication Skills:
- Effective phone and email communication skills to correspond professionally with customers and internal teams.
- ProblemSolving & Negotiation: Proven ability to negotiate effectively and resolve payment or deduction issues with customers.
- Customer Management: Experience working with assigned portfolios of customer accounts including performing collection calls and reconciliations.
- Analytical Abilities: Ability to run and analyze reports (e.g. aging reports deduction reports) to identify root causes of delays and deductions.
Nice to Have:
- Industry Knowledge: Previous experience working in the sportswear retail or fashion industries.
- Software Proficiency: Experience with specialized credit management AR or billing software beyond Microsoft tools.
- Reporting Skills: Advanced knowledge of Excel such as creating pivot tables or using complex formulas would be an advantage.
- Team Collaboration: Previous collaboration with sales teams to proactively resolve collections and creditrelated issues.
- PUMA 4Keys Alignment: Familiarity with valuesdriven work environments or companies with sustainabilityfocused initiatives.
- Languages: Proficiency in multiple languages especially if dealing with international customers.
Employment Type
Full Time
