RQ08612 - Systems Analyst - Senior

Responsibilities:

• Provide technical advice to clients and leverage OPS I&IT solutions and applications to meet program/service goals and objectives ensuring efficiency.
  
• Verify System monitoring and operability system health fax server availability inbound/outbound file transfer FileNet communication.
  
• Collaborate with vendors clients and partners.
  
• Write scripts
  
• Create manage follow up on support tickets.
  
• Investigate production issues escalate to proper parties when necessary
  
• Verify systems and applications are running as expected
  
• Confirm file transfer scripts are enabled/disabled when required
  
• Confirm inbound files are loaded successfully into the application
  
• Verify production and test backup jobs are completed successfully
  
• Verify mainframe files are transferred
  
• Verify FileNet image transfer
  
• Verify ImageON File extracts and transmissions are completed
  
• Verify MFT transfer service is completed
  
• Verify MoveIT transfer service is completed
  
• Verify Connect Direct (NFS) transfer service is completed
  
• Confirm imageON EOD processes are completed successfully
  
• Manage building access
  
• Manage application/system user access
  
• Verify hardware lighting HVAC are in good working condition
  
• Coordinate/validate monthly generator testing and impact to ImageON
  
• Monitor ImageON server/workstation/tape/SAN/printer infrastructure
  
• Coordinate/verify vendor support or release implementation
  
• Provide validation and Tier 2 support on monthly patching activities
  
• Provide Tier 2 support for antivirus updates
  
• Perform server startup/shutdown
  
• Provide analytical and problemsolving skills to assess and identify clients business needs and technical needs propose alternatives/solutions.
  

Desirable Skills:

• Knowledge of Image capture and digital documentation technology
  
• Ability to handle and manage conflict situations maintaining professionalism
  
• Knowledge and understanding of Information Management principles concepts policies and practices
  
• Experience with development/maintenance of documentation as per OPS Methodology
  
• Be able to prepare technical documents functional and nonfunctional requirements documents systems specifications requirements
  
• Be able to guide the feasibility studies and cost effective analyses of proposed client I&IT initiatives ensures all studies and analyses are documented
  

Requirements

Experience and Skill Set Requirements:

Must Have:

• Must be able to be on site (33 King St. W Oshawa) 5 days a week (MondayFriday regular working hours)
  
• Verify System monitoring and operability system health fax server availability inbound/outbound file transfer FileNet communication.
  
• Collaborate with vendors clients and partners
  
• Verify hardware lighting HVAC are in good working condition
  
• Monitor ImageON server/workstation/tape/SAN/printer infrastructure
  
• Experience with ImageON System
  

Skill Set Requirements:

Technical Skills:

• Knowledge and experience on
  
• MS Windows 10 and 11 (recent builds) Deployment and Troubleshooting
  
• MS Windows Server 2012 R2 and 2019 Active Directory and Troubleshooting
  
• MS SQL ServerManagement Studio
  
• Be able to do MS Windows PowerShell scripting MS VB Scripting
  
• Knowledge and experience on ticketing and work queue management
  
• Knowledge and experience on file transfer protocols
  
• Knowledge of network firewalls
  
• Basic infrastructure knowledge including fax server mainframe lighting HVAC etc.
  
• Knowledge of change/enhancement/release management
  
• Knowledge of application and system user access
  
• Excellence on investigating and troubleshooting production issues
  
• Ability to provide implementation and post implementation support as required
  
• Ability to provide specialized technical expertise in the overall analysis of the design and architecture of systems solutions.
  
• Ability to evaluate recommendations and ensure all recommended solutions for improvement are congruent with the project goals and objectives Identifies short and longterm project goals/objectives.
  
• Be able to define and identify program and service delivery requirements in support of the development and/or acquisition of client applications
  
• Be able to lead the analysis development and documentation of design and architecture of systems solutions.
  
• Experience in leading the technical aspects of projects related to the development and/or acquisition of a diverse range of client applications through all stages of the Systems Development Life Cycle (SDLC).
  
• Experience in leading development/support teams supporting multidimensional and relational databases and their applications for effective planning budgeting strategizing and forecasting procedures
  
• Ability to research and evaluate the technical components in the acquisition of software hardware technology systems and products
  

Problem solving and communication Skills:

• Excellent analytical problemsolving and decisionmaking skills.
  
• Provide consultation to management/client/team/vendor as required.
  
• Proper escalation when necessary
  
• Ability to plan and coordinate onsite testing with all partners required
  
• Ability to create test plans test strategy test cases execute monitor and track testing status
  
• Ability to follow issues tickets test cycles start to finish to ensure completion to meet SLA s or key sequential actions to be completed by owners and communicate transition to the next owner to kick off their key action/task
  
• Ability to coordinate prioritize and follow through with multiple initiatives at one time
  
• Be able to assess and identify clients business needs and technical needs and propose solutions
  
• Experience in recommending and directing the measurement and improvement of tools techniques standards and performance criteria to control the quality of application development initiatives
  
• Be able to provide coaching and direction to junior analysts
  
• Excellence on liaison and communication with business partners vendors and IT teams
  
• Proven track record on building strong working relationships.
  
• Excellent in writing technical documentation and reports
  
• Ability to create documents that require client approval and signoff
  
• Excellent written communication skills to prepare project reports presentations on analysis and recommendations system documentation and manuals