RQ08599 - Systems Analyst - Senior

Description:

• *Note Frequent travel is required
  
• Providing highly specialized senior technical expertise in the development and implementation of Telephony Technology Replacement and processes including assess & document current stakes and preparing remediation plan and technology impacts for followings at ambulance dispatch sites
  
• Avaya Aura and softphone front end
  
• PBX Analog Trunking
  
• Automatic Call Distribution
  
• Voice Over IP (VOIP)
  
• Data Networks
  
• Session Initiation Protocol
  
• Session Border Controller (SBC)
  
• Servers (Linux Windows AD VM s)
  
• Providing highly specialized senior technical expertise in complex telephony technology related analysis and design including adherence to any safety standards.
  
• Knowledge of Avaya Core/Enterprise Survivable Server (ESS) failover Configuration (R10 Specific)
  
• Knowledgeable in using Avaya ESS clusters/Server Role Configuration (OVA type and Virtual Machine Role R10)
  
• Skillset using Avaya Communication Manager
  
• Collaborate with architects analysts and development team to configure and integrate components and thirdparty products tools and solutions with the Avaya technology.
  
• Perform analysis design configuration and implementation support for our platform
  
• Troubleshoot any arising platform issues and drive exploration of options recommending solutions and / or preparing discussion for escalation.
  
• Extensive experience with issues management. (identification preemption mitigation resolution)
  
• Develop required technical and test documentation and Document all results in appropriate repositories.
  
• Assist with development and running of unit tests endtoend flow tests and cross browser testing
  
• Support development coding best practices standards and frameworks for implementation by junior team members.
  
• Lead solution design and implementation of the monitoring solution for telephony.
  
• Work with new network project to coordinate telephony implementation readiness.
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Avaya R10.x. : experience with deployment and patching
  
• Demonstrated knowledge in VOIP deployments data networks SIP Session border controller (SBC)
  
• Knowledge of Avaya Aura System session manger communication manger gateways Komutel Dell servers web servers and some legacy technology for example PBX analog trunking
  
• Familiarity with SQL linux windows 2016/19 server edition encryptions TLS SRTP subnets vlans trusted/untrusted zones DNS VM(virtual Machines hyper converge(HCI) IP active directory (AD) NTP VPN remote desktop PBX PSTN
  

Skill Set Requirements:

Project Management Skills:

• Experience with gathering and developing requirements in order to create and maintain a detailed project schedule and/or integrated plan
  
• Project Management experience (as appropriate to the specified experience and level) and use of Project Management software (as appropriate to the specified experience level).
  
• Experience in the development and implementation of project management processes plans and communication tools.
  
• An experienced individual with a proven track record for meeting strict deadlines and supporting crossfunctional teams to ensure work on tasks/milestones remains within time and cost constraints.
  
• Knowledge of OPS Integrated Project Management Framework and Methodology
  
• Experience in managing a vendor compromised of multiple organizations and managing multimilliondollar initiatives
  

Technical Skills:

• Demonstrated experience with Telephone Implementations (experience implementing Avaya Aura and softphone front end)
  
• Avaya R10.x. : experience with deployment and patching
  
• Demonstrated experience with planning and implementing telephony services and replacing telephony systems in Public Safety environment
  
• Demonstrated knowledge in VOIP deployments data networks SIP Session border controller (SBC)
  

• Demonstrated experience with implementing Telephony in a Contact centre environment knowledge of future NG911 technical requirements such as encryption security etc
  
• Demonstrated experience with back end integration
  

• Demonstrated experience on leading a project including technical vendor management issues management integration across the multiple vendor solutions such as voice recording (Eventide loggers) Computer Aided Dispatch tools
  
• Knowledge of Avaya Aura System session manger communication manger gateways Komutel Dell servers web servers and some legacy technology for example PBX analog trunking
  
• Nice to have:
  

• Experience with Avaya contact centre Environment i.e ACD CMS (call Management system) agent Id expert agent selection split skill vectorVDN skill hunt group
  
• Familiarity with SQL linux windows 2016/19 server edition encryptions TLS SRTP subnets vlans trusted/untrusted zones DNS VM(virtual Machines hyper converge(HCI) IP active directory (AD) NTP VPN remote desktop PBX PSTN
  
• Knowledge of PSAP CAD(computer aided device) Canadian Next Generation 911ESINet E911
  

Communications/Soft Skills:

• Excellent analytical problemsolving and decisionmaking skills; verbal and written communication skills; interpersonal and negotiation skills including issues management
  
• Demonstrated experience preparing and distributing project updates progress reports to project stakeholder while managing expectations pertaining to scope and timeline constraints.
  
• Demonstrated experience communicating across many functional areas (matrix organization) to actively engage project stakeholders and manage client expectations with diverse interests technical and non technical backgrounds using the appropriate level of political acuity and messaging for the audience
  
• Demonstrated experience identifying and acquiring a mix of skilled technical resources necessary to complete project assignments/deliverables including clarifying roles and responsibilities