Are you one of our next Team Leaders on Road assistance Finland
Are you one of our next Team Leaders on Road assistance Finland
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1 Vacancy
Job Description
We are looking for a person that would like to join us in Viking Assistance Torrevieja and together with us continue fostering a good and healthy culture.
We offer an exciting position in a dynamic environment with opportunities for personal and professional growth. Youll become a part of a growing company where success hinges on strong teamwork.To excel in this role we believe its vital that youre a skilled relationship builder who recognizes the value of spreading joy and knowledge among your team.
What do we expect from you:
- Take big part in recruiting.
- Coaching and competence development.
- Assisting and coaching employees to provide topnotch service to our customers
- Implementation of new procedures projects and customers.
- Personnel responsibility administration such as time sheets salary file absence
routines updating/maintaining shift plan. - Used to following service levels KPIs and SLAs.
- Follow up on quality and deviations plan and execute.
- Create and maintain instructions and operations manuals.
- Resource management shift planning and maintenance
- Covering for other Team leaders.
- Work closely with other departments within Viking Assistance Group.
What qualifications we are looking for:
- You have great experience from leadership or supervision within call call center
- Solid experience from customer service sector
- You have been a team leader before or you would like to step up to become one.
- You speak and write fluent in Finnish.
- You speak and write good English.
- You are experienced of changing environment
- You areable to switch from detail to helicopter perspective if necessary.
- You are experienced in recruitment.
Who are you
- You understand the importance of a strong company culture
- You can handle both operational as well as strategic thinking.
- You are good at prioritization and decision making in a hectic environment.
- You are good at working independently.
- You have a structured approach and get things done.
- You communicate well and have good people skills.
- You see solutions instead of problems and have a flexible mindset.
- You like working to develop teams and individuals.
- You are ready to collaborate cross countries.
We offer:
A competitive salary
PC and mobile phone
Flexible work hours with rotation
A very good work environment with great colleagues
Does this sound like you
Then we are looking forward to hearing from you!
Applicants will be reviewed and potentially called in on a rolling basis.
All applications need to be written in English.
Last date to apply is Friday 21st of February
Starting day: as soon as possible
The position reports to On Site Manager Torrevieja
Employment Type
Full Time
