IT Support Engineer
IT Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
1st/2nd Line IT Support Engineer Remote
Location: Fully Remote (Standard UK Business Hours)
Salary: R16000 R18000 per month dependent on experience
Job Type: Fulltime Permanent
About Us
A UKbased Managed Service Provider is expanding internationally after 14 years of consistent growth. We are passionate about technology and delivering exceptional service to our clients. Specializing in SMEs across industries like professional services fintech and hospitality we pride ourselves on building close longlasting relationships with clients ranging from 5 to 50 employees.
Were looking for an enthusiastic IT Support Engineer with a strong passion for problemsolving and helping people. If you have what it takes to deliver worldclass support wed love to hear from you!
Key Responsibilities
- Promptly log incidents and requests via our helpdesk ticketing system (phone/email).
- Answer and manage incoming support requests ensuring efficient resolution.
- Troubleshoot and diagnose IT issues to minimize client downtime.
- Maintain accurate case details and time logs in the system.
- Proactively manage ticket queues to meet/exceed SLAs.
- Remotely configure devices for onboarding/offboarding processes.
- Collaborate regularly with UKbased colleagues via Microsoft Teams.
- Occasionally conduct client calls via Teams/Zoom.
What We Are Looking For
Essential Requirements:
- Minimum of 2 years experience in an IT helpdesk environment.
- Fluent in English with excellent communication skills.
- Strong customer support experience (phone/email).
- Proficiency in Microsoft products and technologies including:
- Windows Desktop OS troubleshooting.
- Microsoft 365 Admin Centre User Management Exchange and Licensing.
- Troubleshooting hardware issues (laptops desktops peripherals).
Desirable Skills:
- Experience with Remote Monitoring/Patch Management tools.
- Familiarity with Microsoft Entra Mac OS and Google Workspace.
- Knowledge of cloud services like online backup email filtering and antivirus solutions.
What You Need to Succeed
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Work Environment:
- A quiet homebased setup with a suitable desk and chair.
- Fast stable internet connection and a backup solution for power outages (e.g. loadshedding mitigation).
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Why Join
- Competitive salary package.
- 20 days of annual leave plus UK bank holidays with increases based on service.
- Companyissued laptop monitor and peripherals.
Employment Type
Full Time
