Customer Account Manager

37.5 Hours per week.  Monday Friday.  9am 5pm. Hybrid role. 

Purpose of the Post: 

To assist Customer Services and the Business Support Manager in all areas of customer service and finance within the Water Hygiene Business. 

• Set up of new clients in IT systems where required
• Produce customer reports from online portal and carry out customer reviews as required
• Principal contact for customer coordinating services between laboratory and customer
• Liaise with customers on samples information and status
• Review overdue reports and work with the water laboratories to ensure results are reported on time
• Handling and resolution of customer issues and complaints
• Dealing with compliants
• Respond to customer calls
• To prepare and update quotations for new and existing customers
• Use CRM to record client information
• Support Sales Team preparing information as required
• Review and maintain stock of client consumables
• Prepare and organise consumable deliveries liaising with logistics where necessary
• Provide a high level of internal and external customer service
• To produce weekly and monthly invoicing and subsequently respond to invoice queries and generate credit notes where required
• Credit control and management of overdue debt ensuring information is recorded in accounts system GP
• To raise purchase orders as required and receipt goods on arrival

Qualifications :

Essential

• G.C.S.E Level
• Customer services experience
• Excellent IT skills to include Excel
• Effective communication skills both written and oral.
• High level of attention to detail.
• Ability to work within a team

Additional Information :

Benefits

At Eurofins we are growing innovating and always learning. We celebrate the achievements of our employees through annual long service awards recognise our colleagues special life events and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

• Enhanced Annual Leave Entitlement
• Additional Annual Leave Purchase scheme
• Annual Leave Sellback Scheme
• Additional Annual Leave at Employees set service dates   
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6 months service)
• Enhanced Maternity Adoption and Paternity Schemes
• Employee Assistance Programme 24/7 confidential
• Health and Wellbeing Programmes
• Free parking
• Worldwide career opportunities
• We also have in place rewards recognising the great work out employees deliver their dedicated service and celebrating special life events.

What Happens Next
Our people are the backbone of what we do so its incredibly important we find the right individuals to join us. As a potential new recruit youll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths. 
 
Your data 
As part of any recruitment process the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
 
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
 
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately on this occasion your application has been unsuccessful. 

Remote Work :

No

Employment Type :

Fulltime