Process Consultant
Process Consultant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Process Consultant
Location: Mountlake Terrace WA
Work Type: Hybrid
Only Local candidates
Job Type: Contract 6 months
Mandatory Skills : Chatbot Kore.AI Elastic Search IDP ABBYY FlexiCapture IDP ABBYY Vantage IDP Automation Anywhere Document Automation IDP Azure AI Document Intelligence IDP Blue Prism Decipher IDP UiPath Document Understanding JavaScript Kibana LC Xceptor MySQL PM Automation Anywhere PM Celonis PM UiPath Python RPA Automation Anywhere RPA Blue Prism RPA Microsoft Power Automate RPA SAP IRPA RPA UiPath Shell Scripting
Primary Skills
Process Improvement
Responsibilities:
- Establish current state process maps and identify areas for automation and process improvement
- Create RACI mapped to KPIs and develop SIPOC
- Establish ToBe Process and develop Target State Process Maps
- Develop High Level Implementation Roadmap for identified automation opportunities and process improvements
- Process Discovery
- Value Stream Mapping
Skills:
- Understanding of Process Discovery Value Stream Mapping Business Process Automation
- Healthcare Domain Knowledge
- Must have experience in Process Discovery and Process Mapping aligned to objectives such as Process Automation for transformation and to achieve process efficiency
- Has experience conducting interviews and workshops with various stakeholders such as Process Owners Process Analysts to understand current process workflow process gaps and underlying applications systems
- Should be able to develop process data such as volumetrics SLAs KPIs like TAT AHT Cost per Transaction etc
- Must have 68 years experience in Process Consulting Process Discovery
- Certification in Lean Six Sigma or other process improvement methodologies is preferred
- Strong analytical and problem solving skills
- Excellent communication and interpersonal skills
- Experience with process mapping and documentation
- Proven experience in Intelligent Automation and Contact Center Ops is a plus
- Ability to work collaboratively with stakeholders at all levels of the organization
Employment Type
Full Time
