Desktop Support IV HYBRID
Desktop Support IV HYBRID
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1 Vacancy
Job Description
Job Title: Desktop Support IV (HYBRID)
Location: Madison WI
Duration: 06 Months
Job Description:
The Client is seeking a Desktop Support IV. This role will require applicants to participate in level three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9000 devices and 10000 users. Must be able to balance workload of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position (that is subject to change) that could potentially require occasional office/site visits for troubleshooting and/or project work. The candidate must work and live in the state of Wisconsin no accommodations are possible in this regard.
Project Details:
The primary responsibilities are to support test maintain and install in the following areas: workstation hardware software Operating System (OS) currency and support application certification and software distribution/update methods. Collaborate with a team of 8 technicians and 2 project managers on a daily basis. Assist on tier2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software working with our business partners. Support an organization of 10000 end points and users across the Client.
Top Required Skills & Years of Experience:
- Level 3 support and maintenance of workstation software and hardware (5 years or more required)
- Support and maintenance of Operating Systems for user workstations (5 years or more required)
- Peripheral device support (printers/scanner/etc.) and maintenance (25 years or more preferred)
- Incident and Service Request Management (5 years or more preferred)
- Technical assistance on projects as assigned by Desktop Support Supervisor (25 years or more preferred)
- Strong written and oral customer support correspondence experience (5 years or more required)
Nice to Have Skills:
- Packaging Software Applications for mass deployment using management Tool (SCCM Ivanti etc.)
- Patch Management
- Imaging experience using management Tool (SCCM Ivanti etc.)
- Learning management system (LMS) Support Experience
- Google Workspace Experience
- Microsofts Group Policy Object (GPO) Experience.
Employment Type
Full Time
