Parking Enforcement and Mobile Response Team Supervisor

Job Role: Parking Enforcement and Mobile Response Team Supervisor

Working Hours: Monday to Friday 08:00am 17:00pm (45 hours per week)

Pay: 14.00 per hour

Location: Deploying from a Central Manchester location

Reporting to: Support Services Manager

Overview

Anchor Group Services are recruiting for a Parking Enforcement and Mobile Response Team Supervisor to join their growing team. Deploying from a Central Manchester location the Parking Enforcement and Mobile Response Team Supervisor will supervise a small team of Operatives who work shift pattens which provide 24/7 Parking Enforcement and Mobile Response cover across multiple sites in Greater Manchester.

The teams duties extend beyond Parking patrols to also include some SIA Licensable works including Lockups at various sites. Additionally the scope for the Supervisor will also include some Retail Parks where both Parking Enforcement is in place in addition to static Security Guarding. A response vehicle will be provided for travel between contract locations which are predominately in the Greater Manchester region however occasional travel to Barnsley Preston and Chester will also be required.

You will deploy in a bespoke Anchor response vehicle which is equipped with live vehicle tracking CCTV systems satellite navigation and lone worker safety systems. You will also be supported by a 24hour control room and help desk team and innovative live reporting technology.

The successful candidate must have a valid SIA licence and Driving Licence as a minimum.

Duties Include:

• Leading by example to monitor the teams Parking Charge Notice (PCN) ticket issuance performance in line with our contractual obligations.
  
• Supporting SIA Licensed Security Officers on some customer sites whereby priorities include reducing retail crime such as shoplifting and antisocial behaviour.
  
• To travel between various sites providing management and support to onsite staff.
  
• Carry out welfare checks with site Officers
  
• Conducting site surveys and ensuring ongoing compliance with the IPC Code of Practice meaning an understanding of parking enforcement on Private Land would be advantageous
  
• Deploy in emergencies to various sites to cover unscheduled absences
  
• Assist with forward scheduling including annual leave approval and relief officers
  
• Preparing and submitting incident reports.
  
• Providing a customer services presence to all site users.
  
• Identify Recruitment needs and request HR/Recruitment assistance to recruit successfully.
  
• A good understanding of KPI measures and Service level agreements.
  
• A good understanding of BS7499 (Static manned Guarding) & BS7984 (Key Holding & Alarm Response/ patrol) would certainly be advantageous
  
• Ability to keep accurate records and logs
  
• Deal with Grievances and Disciplinary matters in accordance with company policies.
  

Requirements

• Experience as either a Team Leader or Supervisor within a similar environment.
  
• Full 5year employment checkable history
  
• Valid frontline SIA licence DS or SG
  
• Customer Service experience and confidence to handle conflict in a correct manner
  
• Flexible to meet the job requirements
  
• Excellent communication skills both written and verbal
  
• Smart appearance and be wellgroomed
  
• Reliable and punctual
  
• High level of enthusiasm and passion
  
• Ability to work in a fastmoving environment
  

Benefits

• Access to a range of nationally recognised courses to help further your career via the Anchor Academy
  
• Access to Continued Professional Development Training
  
• Access to SIA TopUp and First Aid training at discounted rates with financial support available.
  
• Auto Enrolment Pension
  
• Wagestream access to pay as you earn it
  
• Cycle to Work Scheme Available
  
• Full uniform provided
  
• Free Employee Assistance Programme 24/7 including access to counselling
  
• Hospital Saturday Fund
  
• Reward and Recognition awards
  

What s Next

If you would like to be considered for this position APPLY NOW and we will be in touch.

Other companies may call this role: Parking Attendant Car Park Attendant Parking Enforcement Officer Parking Monitor Car Park Controller Parking Officer Car Park Officer

Within commuting distance of: Manchester Stockport Salford Oldham Rochdale Middleton Heywood Bury Prestwich Bolton Ashton under Lyne