IT Professional 4
IT Professional 4
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Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
Provide walkup and remote IT support to resolve technical issues related to desktops laptops networks and printers.
Diagnose and troubleshoot hardware and software issues ensuring timely resolution or escalation when necessary.
Assist users with operating system issues application support and connectivity problems.
Configure install and maintain IT equipment and peripherals.
Document issues resolutions and troubleshooting steps in the ticketing system.
Educate endusers on best practices and IT policies to improve overall system usage and security.
Collaborate with IT team members to identify recurring problems and recommend longterm solutions.
Maintain a professional and friendly demeanor while assisting customers in person and remotely.
Prioritize and manage multiple support tickets simultaneously in a fastpaced environment.
Stay up to date with emerging IT trends and technologies to provide proactive support.
Qualifications:
Associates or Bachelors degree in Information Technology Computer Science or a related field preferred.
13 years of experience in IT support or helpdesk roles.
Proficiency in troubleshooting Windows and macOS operating systems.
Strong knowledge of networking fundamentals (TCP/IP DNS DHCP VPN).
Experience with printer setup troubleshooting and maintenance.
Familiarity with IT service management (ITSM) tools and ticketing systems.
Excellent problemsolving skills with a proactive approach to issue resolution.
Strong organizational skills and attention to detail.
Ability to work independently and collaboratively in a team environment.
Exceptional communication and interpersonal skills.
Preferred Certifications:
CompTIA A
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation Certification
Working Conditions:
Ability to lift and transport IT equipment up to 50 lbs.
Onsite and remote support as needed.
May require occasional afterhours or weekend support.
Additional Details
- Geographic Min and Max Pay Rates : IT Professional 4GAMin Pay: $48.51 / Max Pay Rate: $67.98
- Does this worker qualify for overtime : Yes
- Requested Pay Rate : 34.00
- Scorecard Category : Information Technology
- Commercial Title : IT Professional 4
- Main Source of Request : IT Infrastructure Consulting QO4
- Vaccination Notice : This position requires Contingent Workers to be fully vaccinated against COVID19 unless they are granted a medical or religious exemption.
- Is this position for a preidentified (PAYROLLED) candidate : RECRUITED
- If this is a preidentified (PAYROLLED) candidate please see note below and provide the following: : Name: Email Address: Phone Number: Pay Rate: Please also attach the preidentified candidates resume
- Will this contingent worker require a computer or systems access or utilize a timeclock : Yes
- Time System : Fieldglass
- Timeclock/Shift : Fieldglass1
- Enter Shift Start and End Time : 8am5pm
- Is there potential for this to convert to a full time position : Yes
- NonEmployee Class : Temporary Agency Worker
- Will the worker be required to travel for Siemens : No
- Is there potential for this assignment to be extended beyond 13 weeks : Yes
- Type of assignment : Fulltime
- Will this position require a DEA background check clearance : No
- Healthineers Vaccination Statement : Healthineers positions within applicable states require candidates to be fully vaccinated or obtain approval of special medical or religious exemption within three days of worker start date.Currently not applicable in the following states: Alabama Florida Iowa Kansas Montana North Dakota Tennessee Texas and Utah. States subject to change
Employment Type
Full Time
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