Application Production Support Analyst
Application Production Support Analyst
Posted on :
31-01-2025
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1 Vacancy
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Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions Retail Banking and Services and Corporate and Institutional Banking
Position: Application Production Support Analyst
Location: Montreal QC H3A 2A6
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
Shift: SundayFriday (12.00PM09.00PM)/(9.00AM6.00PM)
Job Description:
Position Summary:
- The primary purpose of the job is to ensure daytoday quality of service of live applications to endusers by
- Diagnosing and resolving incidents
- Answering user requests
- Monitoring production environments
- Developing a good understanding of the existing application(functional and technical) Ensure daily communication & transition with teams from other time zones
- The position consists in providing support for the corresponding list of applications in a crossregional environment in a followthesun model. It also encapsulates Incident Change Problem Service Request and Release Management as part of the Service Management catalogue in line with the defined Standard Operating Procedures.
- Being a followthesun model candidates will be expected to work on different alternating shifts
- Candidates having an exposure to ITIL V3 capable of participating critical initiatives within the Team interact with Quality Control and Reporting Teams in the production of Key Performance Indicators and exposure/experience towards followthesun support model may be favoured
- In addition having technical and functional experience with applications like (but not limited to) SWIFT Cash Pooling Bloomberg Data warehousing Regulatory reporting and other financial/business applications will be favoured
Required Technical knowledge:
- Expert knowledge in SQL queries (Sybase TSQL mandatory Oracle PUSQL would be an advantage) and DBMS concepts (Sybase Replication Server would be an advantage)
- Expert knowledge experience of working in Unix environments and Shell scripting or Nindovvs
- Good knowledge experience of working in MacOS environments
- Knowledge of programming languages (C C C .Net VBA APS .Net Java 4D) would be an advantage.
- Knowledge of Excel macros would be an advantage
- Knowledge of Schedulers (Autosys Control M) ETL tool (Datastage WTX) and file transfer tools
- (CFT) would be an advantage.
- Investment Banking/ Capital markets knowledge
- Knowledge of ITIL
- Incident management
- Knowledge of cloud computing
- Knowledge of Dynatrace.
- Candidates must have a minimum of 4 years of experience in a similar role. He/she must be experienced in providing multidisciplined technical support as part of a team and have practical knowledge of performance and capacity management from an application database and network perspective as well as strong aptitude for automation
- Nice to have
- Mac knowledge
Personal attributes
- Knowledge and experience of Investment service industry
- Good knowledge on Mutual funds Administration
- Knowledge of data collection and analysis in a large and complex/diverse environment including relevant qualifications or experience would be an advantage
- Knowledge on Performance Breakdown and Attribution calculation would be an advantage
- Strong analytical skills
- Good interpersonal skills and team player
- Client focused
- Attention to details
- High energy level coupled with a desire to take on responsibility
- Able to multitask
Required Education or Equivalent Experience:
- Bachelors degree or higher or equivalent combination of education and experience
- Good French verbal communication skills are a plus fluent English communication is a must
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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