Customer Support Representative
Customer Support Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- As a Customer Support Specialist you will be in the office 5 days per week supporting the client locations.
- You will execute all administrative tasks relating to the clients Fire Suppression parts and product and positively interact with customers both verbally and written.
- Part of your daytoday tasks include:
- Handle customer complaints
- Review and close disputes with collections team.
- Follow up and coordinate internal resolution to customer complaints
- Handle RMAs/credits
- Manage cases in Salesforce.com
- Problem solving skills
- Proactive mindset
- Agile work in fast paced environment with quickly changing priorities
- Ability to manage tasks effectively
- Active Listening skills
- CRM experience with Salesforce.com SAP and JD Edwards
- Attention to detail
- Proficiency with Microsoft Office Suite
- Bilingual skills a plus
Employment Type
Full Time
