IT Professional 4
IT Professional 4
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Salary Not Disclosed
1 Vacancy
Job Description
- We are seeking a skilled and customerfocused IT Service Bar Technician to provide remote and inperson technical support for endusers.
- The ideal candidate will troubleshoot hardware and software issues related to PCs networks and printers offering efficient solutions with a friendly and professional approach.
- The role requires a proactive individual who thrives in a teamoriented environment is selfmotivated organized and committed to delivering excellent customer service.
- Provide walkup and remote IT support to resolve technical issues related to desktops laptops networks and printers.
- Diagnose and troubleshoot hardware and software issues ensuring timely resolution or escalation when necessary.
- Assist users with operating system issues application support and connectivity problems.
- Configure install and maintain IT equipment and peripherals.
- Document issues resolutions and troubleshooting steps in the ticketing system.
- Educate endusers on best practices and IT policies to improve overall system usage and security.
- Collaborate with IT team members to identify recurring problems and recommend longterm solutions.
- Maintain a professional and friendly demeanor while assisting customers in person and remotely.
- Prioritize and manage multiple support tickets simultaneously in a fastpaced environment.
- Stay up to date with emerging IT trends and technologies to provide proactive support.
- Associates or Bachelors degree in Information Technology Computer Science or a related field preferred.
- 13 years of experience in IT support or helpdesk roles.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Strong knowledge of networking fundamentals (TCP/IP DNS DHCP VPN).
- Experience with printer setup troubleshooting and maintenance.
- Familiarity with IT service management (ITSM) tools and ticketing systems.
- Excellent problemsolving skills with a proactive approach to issue resolution.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively in a team environment.
- Exceptional communication and interpersonal skills.
- CompTIA A
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation Certification
- Ability to lift and transport IT equipment up to 50 lbs.
- Onsite and remote support as needed.
- May require occasional afterhours or weekend support.
Employment Type
Full Time
