IN-IDOI-Inbound Call Center Rep
IN-IDOI-Inbound Call Center Rep
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1 Vacancy
Job Description
Job id: 756731
Position: Inbound Call Center Rep
Department: INIDOI
Location: 311 W. WASHINGTON ST. INDIANAPOLIS IN 46204
Duration: 12 Months
Job Description:
OVERVIEW
Answer incoming 800 helpline calls transfer calls to volunteers when available data entry of client contacts and other clerical functions such as mailings and inventory.
DUTIES
- Answer all 800 calls promptly. Record on Client Contact forms.
- Forward 800 calls to available volunteer counsellors or provide counselling assistance when volunteers are unavailable.
- Take calls from counsellors regarding availability and supplies.
- Complete data entry each day including Client Contacts
- Do labels and mailing for information packets assemble packets of information and make copies of SHIP information as needed.
- Inform the Office Manager when supplies of materials are low.
Put away all deliveries in an orderly manner. - Keep the work area in order and recycle unwanted paper and boxes. Make sure the work area is neat and orderly.
- Take voice mail messages for all packet requests twice daily (morning and afternoon at minimum).
- Forward callback messages to Volunteer Supervisors at the end of the day.
- Put together new counsellor training materials and other training materials requested by Trainers.
- Put together presentation materials and supplies as Volunteer Supervisors Counselors or SHIP Local Sites requested.
- Other duties as assigned by the Office Manager including but not limited to special mailings/emails 800 message recordings updating lists etc.
DIFFICULTY OF WORK
- Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.
RESPONSIBILITY
- Incumbents must provide accurate and correct information to callers and complete tasks promptly.
- They are responsible for accurately giving Medicare information over the telephone and maintaining accurate records files forms reports and technical information. Errors in work or faulty judgment can undermine the programs trust and reputation.
PERSONAL WORK RELATIONSHIPS
- Personal work relationships are with immediate office staff Office Supervisor the public department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.
Employment Type
Full Time
