Operations Supervisor
Operations Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Team Management:
- Manages daytoday activities of all projects.
- Creates a customerfocused environment that motivates and empowers teams to deliver highquality customer service.
- Develops and coaches team members provides constructive feedback and support.
- Makes hiring decisions identify training needs and deliver appropriate training to staff.
- Reviews performance based on scorecards and implement rewards and recognition plans.
Client Relationship Management:
- Builds and fosters client relationships to ensure continued business and growth.
- Ensures adherence to contractual obligations (service level agreements and internal KPIs) through analysis and reporting.
- Handles and responds to client escalations and commendations.
- Maintains a high degree of client focus and flexibility (including working early/late shifts).
Operational Excellence:
- Implements and develops policies and procedures for process improvement.
- Identifies and responds to ideas for process improvement from team members.
- Analyzes and prepares reports for Management on contractual obligations (service level agreements and internal KPIs).
- Experience supporting global highavailability operating environments.
Qualifications :
- College degree of Automotive Technology Business management/ Administration or any related course
- Demonstrate strong leadership abilities and be achievement oriented
- Take initiative and be determined to see things through to completion
- Multitask and work independently in a fastpaced work environment with calm under pressure
- Show excellent time management skills and be goaldriven exceeding operational metrics and productivity goals
- Excellent verbal written and interpersonal skills
- Advanced problemsolving skills and the ability to negotiate through difficult situations with customer recovery as the end goal
- Strong analytical and problemsolving skills with the ability to provide quick resolutions
- Experience in coaching and staff development
- Must be customer service oriented and believe in teamwork collaboration adaptability and initiative
Additional Information :
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
