Technical Platform Manager

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About The Company

Our client is a leading SaaS provider specializing in an innovative eWallet platform that connects to fleet management and services. They aim to empower users with a seamless and secure digital payment experience. By joining their team candidates become part of a dynamic resultsdriven environment where contributions directly enhance operational excellence and customer satisfaction.

Role Purpose

The Technical Platform Manager is responsible for maintaining our clients highavailability platforms operational excellence reliability and scalability (Run Mode). Reporting directly to the CTO this role focuses on ensuring peak platform performance while adhering to stringent SLAs. Expertise in this position will be crucial to sustaining customer satisfaction and upholding the commitment to delivering an exceptional highperforming platform.

How They Measure Success

1. Adherence to SLAs including uptime and fast response times

2. Efficient incident management covering functional performance and security aspects

3. Proactive technical upgrades and predictive management to mitigate potential issues

4. High platform performance resulting in optimal response times and strong customer satisfaction3

Reports To: Chief Technology Officer (CTO)

Team Management: This role coordinates with Product Owners and developers who separately report to the CTO for projectrelated tasks.

Responsibilities

Core Responsibilities

• Platform Operations Management:

  • Ensure platform operability maintaining reliability and high performance.

  • Continuously monitor and manage all aspects of platform operations to meet SLA compliance.

• Incident Management:

  • Oversee and resolve incidents promptly addressing functional performance and security issues.

  • Collaborate with developers to quickly troubleshoot and correct technical challenges.

• Predictive Management:

  • Proactively implement technical upgrades to prevent potential platform vulnerabilities.

• Platform Performance Optimization:

  • Keep the platforms response time low to meet customer expectations and drive high satisfaction.

• Client Communication:

  • Ensure transparency and accuracy by providing clear and professional reports to internal and external stakeholders.

Additional Responsibilities

• Collaborate with crossfunctional teams to propose improvements and ensure seamless platform updates.

• Engage in continuous process improvement for better operational efficiency.

Requirements

Musthave Requirements

• Education & Qualifications:

  • Bachelors degree in Computer Science Information Technology or a related field.

• Professional Experience:

  • At least 5 years of experience managing highavailability platforms.

  • Proven experience in international companies.

  • Fluent in Vietnamese and English

• Technical Skills:

  • Advanced MS SQL Server expertise (query optimization database scaling).

  • Strong understanding of AWS services and Kubernetesbased microservices architecture.

NicetoHave Requirements

• Exposure to fintech or SaaS platforms.

• Certifications in AWS Kubernetes or MS SQL Server.

• Familiarity with CI/CD pipelines and DevSecOps practices.

Behavioral Competencies

• Accountability and reliability in achieving operational goals.

• Methodical approach and commitment to delivering quality outcomes.

• Excellent communication skills for internal and external interactions.

Benefits and Details

Working Location:

Flexible: Onsite remote or hybrid options available.

Working Time:

Flexible working hours based on operational needs.

Employment Type:

Fulltime

Compensation:

• 4045M VND per month (12 months).

• 25% yearly bonus based on company and individual objectives.

Benefits:

• Private health insurance is available for the candidate and immediate family members.

• Fuel allowance.