Danish or Norwegian speaking Customer Service Agent
Danish or Norwegian speaking Customer Service Agent
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Job Description
At Customer Service we contribute to H&M Groups vision and growth by making our customers lives easier providing our customers with exceptional guidance and inspiration whenever and wherever they connect with us. We serve customers to all brands within H&M Group through their full shopping journeys.
In the role as a Customer Service Agent we believe that you are an essential part of our customers shopping experience being the voice and ambassador of H&M. You are an important contributor in our organisation taking H&M to the next steps as a fashion brand.
Key responsibilities:
- Receive contacts from our customers and provide excellent service regardless of situation while also maintaining a high quality of communication
- Work in several systems as you will have customer contacts via phone chat social media and email
- Actively contribute to the work with our values and work environment. Our greatest strengths are teamwork and continuous improvements
Qualifications :
Just like everyone at H&M we believe you are a social open communicative and ambitious team player full of drive and optimism.
- Strong communication skills in writing and speaking you are H&Ms ambassador and your ability to create good relationships with our customers is the key to success
- The role requires that you are efficient thorough and have a positive approach while maintaining high quality by always be open for improving yourself and the service you give
- Have a good computer skill and enjoys guiding our customers when navigating our digital platforms such as our website and H&M app
- Fluent in spoken and written Danish or Norwegian
- Good level in spoken and written English as part of an international company a large part of our daily work is done in English
- Other Nordic language skills Swedish Norwegian or Finnish would be highly valued in both spoken and/or written.
Additional Information :
This is a fulltime position (on average 37 hours/week) starting 1st of April based at Strget Copenhagen (From 1st to 30 of April in Greve) Denmark and includes working hours daytime 818 and Saturday 915. You will report to the Danish Team Manager.
Apply by sending in your CV in English as soon as possible but no later than 16th of February. The selection is ongoing so be quick with your application. Due to data policies we only accept applications through career page. If you have any questions about the role or process please contact Anna Bjrkman .
Requirement to have the legal right to work in the location will be applied.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included) COS Weekday Monki H&M HOME & Other Stories ARKET Afound. In addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity
H&M Customer Services is a part of H&M Group. At H&M Group were determined to create and maintain inclusive diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
