L2 Support Engineer
L2 Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Applications management involves overseeing the lifecycle of software applications including deployment monitoring maintenance and optimization to ensure they meet business requirements and deliver value effectively.
As a L2 Support Engineer at Endava you will work with our teams to support our client operations.
Responsibilities:
- Ensure all requests incidents and queries are triaged in Service Management tool within agreed SLAs.
- Evaluate business processes anticipate requirements uncover areas for improvement and develop and implement solutions.
- Perform requirements analysis.
- Document and communicate the results of your efforts.
- Work closely with clients technicians and managerial staff.
- Ensure solutions meet business needs and requirements.
- Perform user acceptance testing.
Qualifications :
- Experience working with customers.
- Experience with SQL familiar with SQL Queries intermedia level prefered. Understanding relational databases.
- High knowledge of English language (>70% Level).
- Basic Knowledge of BI Tools: Familiarity with tools like Tableau Power BI or similar.
- Capable of identifying trends and using statistics to interpret data.
- Ability to evaluate the current environment gather needs and propose a recommended CM solution.
- Incident Management Proficiency: Experience working with project management tools such as Jira Trello Azure DevOps or ServiceNow.
- Basic understanding of how the Internet works (Servers Packages IPs Clients etc.).
- Curiosity and business acumen.
- Selfstarter and driven.
- Very good analytical thinking focused on details.
- Organized methodical and structured approach to work with attention to details.
- Strong written and verbal communication skills.
Additional Information :
Additional information
Discover some of the global benefits that empower our people to become the best version of themselves:
- Finance: Competitive salary package share plan company performance bonuses valuebased recognition awards referral bonus;
- Career Development: Career coaching global career opportunities nonlinear career paths internal development programmes for management and technical leadership;
- Learning Opportunities: Complex projects rotations internal tech communities training certifications coaching online learning platforms subscriptions passiton sessions workshops conferences;
- WorkLife Balance: Hybrid work and flexible working hours employee assistance programme;
- Health: Global internal wellbeing programme access to wellbeing apps;
- Community: Global internal tech communities hobby clubs and interest groups inclusion and diversity programmes events and celebrations.
Our diversity makes us stronger it drives meaningful change and enables us to build innovative technology solutions. We are committed to creating an inclusive community where all of us regardless of background identity or personal characteristics feels valued respected and free from discrimination. As an equal opportunity employer we welcome applications from all individuals and base hiring decisions on merit skills qualifications and potential.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
