Account Management Lead

Were looking for an exceptional Head of Account Management to join our fastgrowing Wise Platform team in North America. This is a unique opportunity to shape the future of account management at Wise grow and scale a highperforming team and transform how millions of customers experience international payments through our partnerships with companies like Morgan Stanley Gusto Hubstaff Mercury and Brex.

In this role youll lead and develop the regional Account Management function creating the practices processes and disciplines needed to drive measurable success. Youll mentor and coach your team ensuring they have the tools skills and leadership support to thrive. Youll work closely with partners on intricate techintegrated collaborations navigate complex regulatory environments and ensure the team exceeds revenue and partnership targets.

This isnt a traditional account management role. Its for someone who thrives on solving challenges scaling operational excellence and unlocking growth opportunities for our partners and customers.

Qualifications :

As the Head of Account Management youll:

• Lead Grow and Develop the Team: Build and scale a highperforming Account Management function for North America. Define the strategy set clear targets and recruit coach and mentor team members to ensure they develop into impactful account managers.

• Shape the AM Function: Establish proper account management practices behaviors and processes to drive consistency and excellence. This includes creating frameworks for tracking and building KPIs with each partner implementing account plans and driving measurable results.

• Drive Growth and Revenue: Own the P&L for a growing portfolio of partnerships in North America. Partner with your team to identify upsell and crosssell opportunities resolve commercial and technical blockers and maintain strong relationships with key stakeholders.

• Be a HandsOn Leader: Lead by example by engaging directly with partners and supporting your team in solving complex challenges. Join key meetings guide strategic conversations and roll up your sleeves to ensure the success of critical initiatives.

• Champion Partner Success: Advocate for the needs of our partners internally collaborating across product engineering legal compliance and delivery teams to prioritize features and solutions that drive value for partners customers and Wise.

• Foster a Collaborative Culture: Build a team culture that reflects Wises values focusing on accountability customercentricity and continuous improvement.

What Were Looking For:

• Proven Leadership: 25 years of experience scaling and leading highperforming account management teams with a strong focus on mentoring and developing talent. Fintech or payments experience is a plus.

• A Track Record of Growth:Demonstrated success in managing and growing accounts to drive significant revenue increases with expertise in building strong relationships across stakeholders like CEOs compliance technology and innovation teams.

• Operational Excellence: Experience implementing scalable account management practices defining KPIs and establishing processes to ensure consistent and measurable results.

• HandsOn and Collaborative: Youre not afraid to roll up your sleeves and join partner calls listen to feedback and collaborate on solutions. You thrive in a fastpaced environment and inspire others to deliver their best.

• Exceptional Coach and Mentor: A passion for developing others. You have experience guiding and enabling account managers to grow their skills navigate challenges and take ownership of their work.

• CustomerCentric Mindset: You prioritize the needs of customers and partners ensuring their success while balancing the objectives of the business.

• Creative Problem Solver: You find solutions even when things are blocked navigating complexity to deliver results for customers partners and Wise alike.

Additional Information :

Were people without borders without judgment or prejudice too. We want to work with the best people no matter their background. So if youre passionate about learning new things and keen to join our mission youll fit right in. Also qualifications arent that important to us. If youve got great experience and youre great at articulating your thinking wed like to hear from you. And because we believe that diverse teams build better products wed especially love to hear from you if youre from an underrepresented demographic. For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive. Were proud to have a truly international team and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what its like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Fulltime