Merchant Care Analyst Mandarin Speaking
Merchant Care Analyst Mandarin Speaking
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Job Description
The role
The Merchant Care Analyst will be responsible for providing exceptional service to merchants by addressing inquiries resolving issues and ensuring a smooth experience with our products and services. The role requires excellent communication skills a strong understanding of payments and the ability to solve problems efficiently. The Merchant Care Analyst will use various tools and resources to troubleshoot issues guide merchants through solutions and escalate cases when necessary all while maintaining a high level of customer satisfaction.
How youll make an impact
Provide exceptional customer experience by handling inquiries and issues from merchants via various channels (email phone chat)
Troubleshoot and resolve merchant payment issues technical challenges and accountrelated concerns with a focus on timely and accurate resolutions.
Collaborate with internal teams including operations product and engineering to address merchant concerns and drive issues to resolution.
Educate merchants on platform features payment processes and best practices to optimise their experience.
Assist in maintaining and improving merchant care support contributing to the continuous enhancement of service delivery.
Qualifications :
What were looking for
Fluent in Mandarin and English
2 years of experience in support or operations roles preferably within a payments environment.
Strong problemsolving skills with the ability to diagnose technical issues and provide effective solutions.
Excellent communication and interpersonal skills with a customerfirst mindset.
Ability to handle multiple priorities in a fastpaced environment while maintaining high service standards.
Familiarity with payment processing systems fintech platforms or related technologies (preferred but not essential).
Proficiency in using customer service software (e.g. Zendesk Salesforce) and CRM tools.
Proven ability to work independently as well as collaborate effectively across teams.
Additional Information :
Apply without meeting all requirements statement
If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.
We believe in equal opportunities
We work as one team. Wherever you come from. However you identify. And whichever payment method you use.
Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.
When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us.
We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.
Take a peek inside life at Checkout.com via
- Our Culture video
- Our careers page
- Our LinkedIn Life pages bit.ly/3OaoN1U
- Our Instagram
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
