The CPG Packaging and Production Coordinator is an integral part of the CPG client services team supporting account managers and directors in managing client relationship and ensuring seamless project execution. This role requires strong organizational skills attention to detail and the ability to communicate effectively with clients and internal teams.
Key Responsibilities
Client Support
- Act as the first point of contact for clients addressing inquiries and ensuring timely followups;
- Assist in preparing client communications;
- Monitor client feedback and work with internal teams to address concerns promptly.
Project Coordination
- Actively lead and manage the execution of packaging projects (planning timeline copydecks approval process with client creative and copy revisions final delivery) ensuring all tasks are completed on time and to the highest standards;
- Actively assist in deployment projects (print or web deliverables such as brochures sell sheets banners ads etc);
- Coordinate activities between various departments to maintain seamless collaboration and workflow efficiency between creative production and account teams.
Administrative Support
- Schedule and coordinate client meetings presentation and reviews;
- Maintain accurate records of client interactions project details and deliverables;
- Provide administrative support to the team including financial reports project documentation progress reports meeting followups and weekly updates;
- Monitor budgets and timelines ensuring projects stay on track and within scope;
- Conduct competitive monitoring or audits if needed;
- Maintain and update project files to ensure accuracy and accessibility.
Collaboration & Communication
- Work closely with account managers and directors to ensure client needs are met;
- Foster positive working relationships with clients and internal teams;
- Proactively identify areas for process improvement to enhance the client experience;
- Perform any other related tasks that align with the needs of the role.
Education
- Bachelors degree in Marketing Communications Design Graphic Arts Business Administration or a related field;
- Degrees or certifications in design leadership or project management are an asset.
Requirements
- Experience in a similar role is an asset but not a requirement such as printing / packaging / design process understanding (from concept to production printing process etc) or experience within an agency environment;
- Proficiency with Microsoft (Word Excel Powerpoint) and Google (Docs Sheets Slides) and project management tools;
- Full proficiency in both French and English (spoken and written) is an asset but not a requirement.
Key Competencies
- Organizational Excellence: detailoriented with a strong sense of rigor and structure;
- Team Player: collaborative adaptable and thrives in a group setting;
- Flexibility: ability to adapt to changing priorities and project needs;
- Exceptional Communication Skills: effective interpersonal skills to connect with teams and clients;
- Multitasking: ability to manage multiple projects simultaneously in a fastpaced environment;
- Stress Management: calm under pressure maintaining focus and efficiency.
Why Join Us
- Work with a talented passionate team in a collaborative and creative environment;
- Lead projects for industryleading brands;
- Broad range of assignments from Tier 1 CPG brands to entrepreneurial / emerging brands;
- Opportunities for professional development and career growth;
- Unparalleled clientside CPG marketing experience and B2B communication working with one of Canadas leading branding and design firms.