Client Operations Account Executive
Client Operations Account Executive
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Job Description
Collinson is the global privatelyowned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide marketleading airport experiences loyalty and customer engagement and insurance solutions for over 400 million consumers.
Travel Experiences
As part of Collinson we are the worldleading provider of lifestyle membership programmes and travel enhancement products. With a tiered product range designed to meet the varying needs of financial and other service providers on a global scale we help to differentiate products optimise a brand offering and retain valuable customers. Our hero travel membership programme Priority Pass is used by the worlds largest financial services organisations and telecoms providers to add value to their propositions. Businesses also use it to augment employee benefit packages and to enhance corporate travel programmes.
The role:
As a keypart of our Travel Experiences operations team you will provide operational support to one of our key clients in the EMEA region. This involves supporting the Client Operations team with day to day activities tasks and projects to build a strong relationship with our client.
Key responsibilities :
- Provide administrative support to the Account Managers as and when required.
- Production of monthly membership and visit billing information.
- Investigation of disputes and complaints with resolution to a satisfactory outcome.
- Creation and distribution of account information management information and reporting.
- Maintenance of the client program adding card holders renewing card holders creating whitelists and blacklists.
- Onboarding of clients to agreed implementation specifics and timelines.
- Build a good level of knowledge of the operational systems contractual and financial aspects of your accounts.
- Process stock orders following a goodpractice Sales Order Process (including ensuring invoicing is carried out correctly in line with contractual agreements).
- Maintain a strong awareness of good practice business processes and policy compliance.
- Where directed create produce and analyse account information MI and reports in a meaningful way.
- Follow business processes when participating in testing of new deals implementations or developments.
- Ensure internal documentation contains up to date Client and Deal information and can be used as a point of reference by all areas of the business.
- Perform any adhoc tasks and requests that arise in providing administrative support to the Client.
Experience skills and knowledge required:
- Experience working in a client facing account management role or an administration role.
- Account support/admin/management experience gained within any sector.
- Ability to engage and communicate across diverse internal & external audiences.
- Proactive nature with the ability to work under pressure to tight deadlines.
- Basic data analysis data consolidation and reporting experience.
- Experience in managing complaints (preferred)
- High level of numeracy and computer literacy (MS Office)
- Excellent communication and attention to detail skills
- Commercially aware with a passion for efficiency and high quality operational delivery.
- Previous operational and administration experience.
- Demonstrate aCando attitude ready to step in and help out where needed.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our ongoing success.
We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.
In your application please feel free to note which pronouns you use (For example she/her/hers he/him/his they/them/theirs etc).
If you need any extra support throughout the interview process then please email us at
Employment Type
Full Time
