Regulatory Compliance Specialist

About Us:

At Cuckoo we put our customers at the heart of everything we do as we try to make their lives easier and their broadband faster. Because the truth is we want them to actually feel good about their broadband. Thats why we call it feelgood broadband.

Weve already topped MoneySavingExperts poll for the best customer service (twice) and are well on the way to achieving our overall aim: to become the UKs most recommended way to connect.

So if youre as customer obsessed as we are and want to help change the face of the UKs broadband industry wed love to hear from you.

This is a fully remote role however there will be some expected travel to our Exeter based Head Office.

About this role:

The Regulatory Advisor will report to the General Counsel and play a key role in advising Cuckoo and General Counsel on telecoms and ISP regulatory matters. Youll ensure Cuckoo is compliant with UK Telecoms law and regulations including Ofcom General Conditions of Entitlement and the Telecoms Security Act. Youll also be responsible for advising key internal stakeholders on how we embed Telecoms regulations into Cuckoos operations and business and creating and implementing policies and processes that enable the business to meet all regulatory obligations and requirements. In this role youll take the lead on any internal investigations and provide and collate requests for information. The role will also support the Director of Government Affairs in various activities including industry consultations participation in industry forums and building relationships with external organisations to influence decisionmaking and promote standardisation.The ability to partner with business colleagues and influence through collaboration will be key in delivering in this role.

What youll do:

• Regulatory Compliance: Staying up to date with telecommunications regulations and policies. Monitor regulatory developments and assessing how they could impact the business. Be the regulatory subject matter expert to ensure the companys operations meet the National telecom regulations.
• Policy Analysis: Working with the Director of Government Affairs to analyse frameworks and policies within the telecoms industry. Break down complex regulatory language and communicate actionable suggestions to senior management.
• Stakeholder Collaboration: Work with the Director of Government Affairs to establish and maintain effective relationships with regulatory authorities government agencies and industry associations. Represent Cuckoos interests in regulatory discussions and consultations in line with the Group regulatory strategy.
• Strategic Planning: Develop strategies to navigate regulatory challenges and identify opportunities. Advise how potential regulatory changes could impact the business operations and propose proactive actions.
• Reporting and Documentation:Prepare and submit regulatory compliance reports to General Counsel and relevant authorities and maintain accurate records of regulatory communications and compliance activities.
• Training and Awareness: Deliver internal training sessions to ensure employees understand and adhere to regulatory requirements. Raise awareness of regulatory issues and changes throughout the business.
• Industry Research: Monitor industry trends and technological advancements to anticipate future regulatory needs whilst providing insights on emerging issues and their potential impact on the business. Conduct regular audits and assessments to ensure adherence to regulatory requirements. Identify gaps or areas of improvement and propose appropriate actions to address them.
• Industry consultations: Support the Director of Government Affairs with developing responses to industry consultations by conducting thorough research analysis and drafting comprehensive and wellreasoned responses.

You should apply if you have:

• An excellent understanding and working knowledge of UK Telecoms regulations regulatory regime and policies applicable to a consumer ISP/telecoms service provider
• Experience of advising on resolving and escalating complex regulatory issues based on risk in context.
• Sufficient experience of working within a business environment or advising a variety of consumer businesses on the application of UK Telecoms regulations relating to B2C operations.
• Excellent written and verbal communication skills and the ability to influence at all levels.
• Previous experience of working with Ofcom and policy development and implementation.

Life inside the nest:

• Up to 80000DOE
• 4x Life Assurance
• Income Protection
• Salary Sacrifice Pension
• 30 days holiday plus statutory bank holidays
• Enhanced Sick Leave
• Enhanced Family Leave
• Private Healthcare
• Private Dental Care
• Cycle 2 Work Scheme
  
• Health Cash Plan
• Shopping Discounts
• Discounted Breakdown Cover

Cuckoos commitment to inclusive hiring:
One of our Cuckoo values is We are different. And we really mean that. Were a diverse bunch with loads of different backgrounds experiences skills and perspectives. And all this makes us strong and better as a team. So if youve got something different to bring to our flock whether youve picked up skills in unexpected places or you approach challenges in a way that others dont wed love you to apply.

Can you see yourself working with us Apply now!
We want all candidates to have every opportunity to shine and show us your talents please let us know if there is anything we can do to make sure our assessment process works for you!