Parts Advisor
Parts Advisor
Posted on :
16-01-2025
Employer Active
1 Vacancy
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Job Description
Main Purpose of the Job:
The Parts Advisor (Parts Counter) sells parts over the counter and answers enquiries over the phone. He/she assists customers in selecting required parts in a friendly professional and efficient manner. Guaranteeing customer satisfaction and loyalty are top priorities. He/she is the main contact person to the technician in material request. He/she reports to the Parts Manager.
Duties & Responsibilities:
Answering phone calls providing retail prices and further information enquired by customers and the service department.
Attending to our technicians and all other customers inquiries and requests for spare parts at the counter.
To raise parts ordering request forms for customers cars as requested by service advisors/technicians via the Power Apps.
Informing the Parts Executive / Parts Supervisor to increase stocking level based on movement.
Identifying and ensuring correct parts are issued out to our technicians for repairing at our workshop as well as to ensure all parts issued out are discarded/invoiced via our DMS.
Keeping records of all ordered / special ordered parts and to ensure parts ordered are to be issued out to the requestor.
Staying in contact with the service department body / paint shop customers and warehouse for orders and delivery dates.
Update/inform customers when special ordered parts have been received if parts are ordered directly with the parts department and to arrange for collection.
To identify and update records on returned charged out parts from service department / body shop and to check that they are in good condition for future sales.
Ensure tidiness and cleanliness of workstations and parts mini store.
To carry our other duties that may be assigned from time to time by the management
5.5 days
Mon to Fri 8.30am 5.30pm
Sat 8.30am 12.30pm
Parts Advisor
Education
Degree / diploma
Employment Type
Full Time
Key Skills
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