Learning Management System LMS Administrator

About This Role

The LMS Administrator provides high quality support for the learning services team. This role manages complex requests to be executed in the Learning Management System. The LMS Administrator also handles troubleshooting reporting and client consultation requests. This role uses GXPrelated systems in support of clinical biometrics regulatory affairs medical affairs manufacturing and quality assurance functional areas. This role reports into the Supervisor Centralized Learning Services and supports the Technology Operations Corporate Functions and Environment Health & Safety functionallyaligned pillar.

What Youll Do

• Perform LMS Administration tasks to include:
  • Uploading and testing content
  • Creating Instructor Led and On the Job Trainings in the LMS
  • Building complex Curriculums and Programs
  • Editing and revising items curricula programs as needed
  • Creation and management of assignment profiles and direct assignments
  • Records management and recording learning history
  • Pulling and managing report subscriptions
  • Audit support as needed
• Act as the initial point of contact for learners by answering inquiries and providing immediate resolution or careful redirection to escalated support resources. 
• Respond to and troubleshoot inquiries related to training courses issues. 
• Collaborate with the Senior LMS Administrator to resolve learner issues in a thorough and timely manner
• Support continuous improvement initiatives for ticket processing activities and participate in User Acceptance Testing when necessary. 

This role is in hybrid work model. Please note that this role requires a candidate to be a holder of work permit & residency in Poland.

Qualifications :

Who You Are

You are a serviceoriented individual experienced with LMS administration customer service or case management. You love working with crossfunctional stakeholders in a collaborative and dynamic work environment and always approach initiatives with the enduser perspective in mind.

Required Skills:

• 24 years of experience in learning customer service or general human resources
• Experience with the SuccessFactorsSAP Learning Management System (LMS) or other LMS systems preferred
• GXP experience preferred
• Experience with a ticketing system/case management preferred (ServiceNow preferred)
• Possesses critical thinking and problemsolving skills
• Serviceoriented attitude and willingness to learn
• Ability to prioritize workload in a fastpaced environment
• Experience working in a HR shared service center is a plus

Education

• Bachelors degree or the equivalent combination of education and experience required

Additional Information :

About Biogen Poland:

Our Warsaw office is a complex hub for local regional and global roles. Regardless our role and reporting line were driven every day by our unique purpose working passionately to change the lives of patients affected by rare and devastating diseases. This is what gives us pride inspires us and gives us fuel to push the boundaries of innovation. We represent over 30 nationalities and celebrate the strength that comes from differences in backgrounds experiences and perspectives. This commitment to fostering a supportive and inclusive workplace earned us a Great Place to Work Certificate and Best Places to Work Awards consecutively since 2021 in Poland and Europe. If our mission resonates with your heart and career aspirations were inviting you to join our team.

 About Global Business Services (GBS):

The Global Business Services (GBS) team transforms Biogens business processes scaling global operations and fueling commercial growth and innovation. GBS adds value by delivering business solutions and support services through a global delivery model operational transparency and best practices. Aiming to be a worldclass organization GBS excels in people solutions execution and partnerships championing a continuous improvement culture recognized across Biogen. We form a great team of individuals with drive for innovation but also team players collaborating in the spirit of respect. And if you want to take your professional development in your own hands this is a place for you. We give you a lot of opportunities for growth on a business and social ground.

Why Biogen

We are a global team with a commitment to excellence and a pioneering spirit. As a midsized biotechnology company we provide the stability and resources of a wellestablished business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning growth and expanding their skills. Above all we work together to deliver lifechanging medicines with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds cultures and perspectives make us a stronger and more innovative company and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.