Principal Technical Consultant - CSM
Principal Technical Consultant - CSM
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1 Vacancy
Job Description
As a ServiceNow Business Architect you will play a crucial role in designing and implementing innovative business solutions that meet our clients needs. You will work closely with stakeholders to understand their strategic objectives document business requirements and guide the delivery of transformative ServiceNow implementations. This role is perfect for a seasoned Salesforce Service Cloud professional looking to take the next step in their career with ServiceNow
Key Responsibilities:
- Consult and Advise: Engage with senior business leaders to understand their goals and challenges providing expert advice on how ServiceNow can optimize their operations.
- Solution Design: Design endtoend solutions using ServiceNow that align with business requirements focusing on customer service management customer support and automation.
- Requirements Gathering: Lead workshops to gather and document business requirements translating them into functional specifications and user stories.
- Process Improvement: Analyze current processes and workflows to identify areas for improvement and automation using the ServiceNow platform.
- CrossFunctional Collaboration: Work closely with IT operations and business stakeholders to ensure that solutions are aligned with business needs and are implemented effectively.
- Change Management: Support clients in navigating change by creating adoption strategies and training plans ensuring seamless transitions to new processes.
- Thought Leadership: Stay uptodate with the latest ServiceNow capabilities trends and best practices sharing knowledge with the team and clients.
Qualifications :
To be successful in this role you have:
Salesforce Service Cloud Expertise: Proven experience as a Business Architect Solution Architect or Consultant in Salesforce Service Cloud with a strong understanding of service management and customer service processes.
- ServiceNow Knowledge: Familiarity with ServiceNow especially in Customer Service Management (CSM) or IT Service Management (ITSM) is a plus. Willingness to learn and become certified in ServiceNow if not already.
- Consultative Mindset: Strong problemsolving skills with the ability to think strategically and drive complex projects from concept to completion.
- Stakeholder Management: Excellent communication skills with the ability to engage and influence stakeholders at all levels.
- Technical Acumen: Understanding of integration data models and process automation with the ability to communicate technical concepts to nontechnical audiences.
- User Experience: Ability to deliver solutions that provide best in class user experience with a focus on ease of use logical process flows accessibility and productivity.
- Analytical Skills: Experience in analyzing business processes creating workflow diagrams and documenting requirements in a clear and concise manner.
- Certifications: Salesforce certifications (such as Service Cloud Consultant) required. ServiceNow certifications (like CSA or CISCSM) are highly preferred.
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
