Customer Marketing Sourcing Qualification Team Lead
Customer Marketing Sourcing Qualification Team Lead
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1 Vacancy
Job Description
Role:
The Customer Marketing Sourcing & Qualification Team Lead is responsible for overseeing the identification evaluation and prioritization of potential customer advocates for the Customer Marketing program. This position involves managing a team of Sourcing & Qualification Managers developing and implementing sourcing strategies and collaborating with crossfunctional teams to ensure a steady pipeline of qualified customer advocates. The Team Lead will work closely with the Customer Story Development team to facilitate a smooth handover of qualified advocates for content creation.
Key Responsibilities:
Team Management: Oversee and mentor a team of Sourcing & Qualification Managers providing guidance and support to achieve sourcing goals.
Sourcing Strategy: Develop and execute a comprehensive sourcing strategy to identify potential customer advocates across various industries regions and product lines.
Qualification Process: Establish and refine the qualification criteria and process to evaluate the suitability of potential customer advocates.
Stakeholder Engagement: Foster strong relationships with internal stakeholders such as Sales Customer Success and Product Marketing to align sourcing efforts with their objectives.
Pipeline Optimization: Monitor and optimize the pipeline of qualified customer advocates ensuring a balanced representation and sufficient volume to meet content production needs.
Handover and Collaboration: Work closely with the Customer Story Development team to ensure a seamless handover of qualified advocates and provide necessary background information.
Qualifications :
Skills and Capabilities:
12 years of work experience leading customer qualifications/acquisitions teams
Team Leadership:Proven experience in managing and mentoring a team of sourcing and qualification professionals.
Sourcing Expertise:Deep understanding of various sourcing channels techniques and best practices.
Stakeholder Management:Exceptional ability to build and maintain relationships with senior stakeholders across the organization.
Strategic Thinking:Strong strategic mindset to develop and execute sourcing strategies that align with organizational goals.
Process Improvement:Continuous drive to enhance processes tools and workflows for increased efficiency and effectiveness.
Datadriven Decision Making:Ability to analyze pipeline data identify trends and derive actionable insights.
Communication and Collaboration:Excellent communication skills to effectively collaborate with crossfunctional teams and ensure smooth handovers.
Adaptability:Flexibility to adjust sourcing strategies and qualification criteria based on evolving business needs and market conditions.
Curiosity for AI & Innovation: Were looking for candidates who are excited about AI and love experimenting with new ideas and tools. A passion for learning and innovation is a must!
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
