Customer Success Guide

This role is an exciting opportunity to be a Valued team member in the newly created Customer Excellence Group working from the Regional Success Centre in Bangalore India to drive customer success and platform adoption across APAC. Youll work with some of the most important customers helping them unlock the full potential of our products while contributing to strategic growth initiatives.

Job Description:

As a Customer Success Guide you will be part of a newly formed Customer Excellence Group responsible for driving customer success growth and adoption within the APAC region. Operating out of the regional hub you will serve as the trusted point of contact for customers helping them achieve their business goals while ensuring they get the most out of our products and services. Youll work on timebound engagements to accelerate adoption retention and expansion collaborating with internal teams and executive stakeholders.

Key Responsibilities:

• Customer Success Focus: Serve as a customer advocate onboarding customers understanding their business needs and helping them achieve measurable outcomes.
• Crossfunctional Collaboration: Partner with internal teams and stakeholders to identify opportunities resolve issues and differentiate our platform in the marketplace.
• Executive Engagement: Manage and nurture relationships to align customer needs with business outcomes and ensure ongoing value realization.
• Best Practices and Enablement: Support customers to attend our workshops on governance adoption models internal champions and platform maturity to accelerate customer success.
• Escalation Management: Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.
• OutcomeDriven Engagement: Support execute customer success plans with clear goals timelines and success metrics ensuring customers see the value in our solutions.

What Youll Do:

• Work with a Large Portfolio of APAC customers to understand their business drivers challenges and desired outcomes.
• Serve as the trusted advisor to your customers providing prescriptive guidance on how to best leverage our platform to meet their goals.
• Engage in crossfunctional partnerships within the regional hub collaborating with internal teams to deliver seamless customer experiences.
• Facilitate Business Reviews and other strategic sessions ensuring alignment between customer needs and our solutions.
• Contribute to the Customer Excellence Groups thought leadership by developing case studies customer success assets and best practices.

Qualifications :

What we need from you:

• Businessrelated degree preferred.  
• Excitement for a career in customerfacing roles such as Business Development IT Consulting Customer Success or Strategic Consulting. 
• Passion for SaaS with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
• Strong emotional intelligence organizational skills with a demonstrated ability to prioritize and manage competing tasks.
• Program management experience passion for customer success and improving workplace productivity through innovative technology solutions.
• Additional language preferred 

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact  for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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