Operations Agent Ankara
Operations Agent Ankara
Posted on :
16-01-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Scope of Position
Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Transportation/Customs Department.
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Track and trace shipment files as required
- Use Workflows on daily basis
- Ensure timely delivery of freight to customers for shipments
- Ensure documents are timely sent to customer or broker for customs purposes
- Ensure accurate and timely client and Service Providers billing
- Interact with our customers in arranging their international shipments meeting customer service standards
- Contribute to maintain strong relationships with service providers (ocean carriers airlines trucking companies etc.)
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.
- Understand department process flow constantly looking for areas of improved efficiency
- Ensure all customers standard operating procedures are followed and updated
- Meet KPI standards as per the company procedures
- Overseas communications timely responses to emails and requests (internal and external)
Qualifications :
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
- Understanding of air & ocean documentation process a plus
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
- Proactive strong organizational skills
- Good computer skills (Excel Word PowerPoint)
- Any certification i.e. IATA Customs B Licence Foreign Trade Training Programs would be preferable
- Fluent in English
- Turkish is a must.
Reporting Structure
- Operations Lead Agent Supervisor and Manager
Additional Information :
Expeditors offers excellent benefits:
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Employee Assistance Program
- Employee Company Benefit Platform
- Growth opportunities within the company
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
